30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.
This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.
As a Hotel Receptionist, you will receive the following industry-leading benefits:
- 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- Up to 38 days annual leave (dependent on job role)
- Enhanced Maternity and Paternity Leave
- Access to everyday discounts and communication portal
- Employee assistance program and qualified Mental Health First Aiders
- Monthly Chef wellbeing and supplier trips
- Chef whites and shoes provided
- Opportunity to enrol into the WSH Group Chef Academy
- Meals are provided on shift when working within one of our venues
- Your birthday off to celebrate in style
- A day off to volunteer/give back to the charity of your choice
- A wide selection of Searcys ibelong Events.
Job Description
Job Type: 40hrs per week
Morning and evening shift rotation
Salary: £30,784
Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are
committed to providing the highest level of customer service in all our actions.
Key Responsibilities:
- Maintaining a positive culture throughout the department
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests.
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue Searcys day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal).
- To respond to e-mails as soon as possible no later than 12 hours after receiving it.
- Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
- Check-in and out overnight guests, individual and group
- Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
- Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
- Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
- Promoting bedroom facilities on check-out for future bookings
- Ensuring all charges are posted correctly to guests' accounts
- Taking payments for overnight stays for individual guests and assuring those are posted correctly
- Taking payments for additional services like extra breakfasts and assuring those are posted correctly
- Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
- Being fully aware of all available rates and promotions for college members
- Being fully aware of all corporate memberships and the associated benefits
- Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
- Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
- advising the DM and/or Reception Manager of the outcome or asking for assistance.
- Covering the Exams reception Desk as and when necessary
- Ensure the Members Lounge checklist is completed daily
- Ensuring the desk and reception areas are presentable at all times.
- Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
- Assist with training of new staff
- Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
- Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
- To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
Qualifications
Skills required:
Excellent product knowledge
Excellent communication skills
Excellent time management Supportive / Team player
Excellent customer service skills
Additional Information
We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.
A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.
To find out more on the rich history of Searcys, please visit our website at
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the Hotel Receptionist in London vacancy
- £12.6 - £14.5 per hourEstimated...Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Receptionist , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the...SuggestedFull-time
- ...check-ins, answering questions, and handling any overnight requests. But you're not just a point of contact – you’ll also monitor the hotel's atmosphere and ensure the safety of both guests and staff. As the night winds down, you’ll prep everything for the morning team, take...SuggestedShift workNight shiftDay shift
£14.8 per hour
...throughout their stay. Lead by example in delivering exceptional customer service. Ensure smooth communication between guests and hotel departments. Handle incoming calls professionally, transferring them as needed. Follow strict security procedures to protect...SuggestedHourly payPermanentPart-timeImmediate startFlexible hours- £13 - £14.9 per hourEstimated...We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price....SuggestedFull-time
£32k - £35k per annum
...As the Receptionist & Travel Coordinator, you will Greet and assist visitors, ensuring a professional and welcoming reception area. Answer and direct incoming calls efficiently and courteously. Organise and book travel arrangements for staff, including flights, accommodation...SuggestedOn-site- £13.1 - £15.2 per hourEstimated...We are looking for a so-positive-it's-infectious Receptionist to join us at The Hoxton, Shoreditch. You will be responsible for providing... ...immediately. Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction...Full-timeImmediate startShift workNight shift
- ...Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in... ...dynamic world of Moment Makers. We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search...Part-timeCasual work
£27.3k per annum
...Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded... ...currently looking for a friendly, professional, and guest-focused Receptionist to join our Front Office team at The Chelsea Harbour Hotel....Full-timeApprenticeshipFlexible hoursShift workAfternoon shift- £13.1 - £15.1 per hourEstimated...the guests rate their stay, the higher the bonus! Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings. Staff discounts: Benefit from attractive staff rates...
Motel One London-Tower Hill
London12 hours ago £12.71 per hour
...days. We are looking for a friendly, passionate and energetic Receptionist to join our team. First impressions are everything and you... ...answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the...Hourly pay16 hoursShift workWeekend workAfternoon shift£14.29 per hour
...Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Night Receptionist , you’re not just ensuring a seamless check-in and check-out process – you’re spreading...Hourly payFull-timeFlexible hoursShift workNight shift- ...Night Hotel Receptionist – California Hotel 3* Kings Cross Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco...Flexible hoursShift workNight shift
- ...hot and cold drinks and snacks, and prepare snacks and cocktails YOUR PROFILE You have experience or a completed training in the hotel industry or tourism Of course, you are driven by a great sense of responsibility for the tasks assigned to you. You enjoy...Full-timeShift workNight shiftAfternoon shift
- ...Hotel Receptionist – 5* Boutique Hotel Kings Cross Born in March 2007, The Megaro Hotel is a 49-bedrooms boutique hotel. Part of St Pancras Hotels group, this is a unique property, unique in its style, combining art, luxury, and exclusivity under one roof. The Megaro...5 days/weekFlexible hours
- ...safety checks as required. The variety of this role need someone who can work calmly under pressure and be always vigilant to keep the hotel guests and property safe and secure. This role requires flexibility to adapt on shift and use initiative to prepare the hotel for...Hourly pay40 hours/weekOn-siteShift workNight shiftWeekend workAfternoon shift
£13.68 per hour
...The role: AIRE is looking for a Receptionist to join our site in London, awarded as London’s Spa of the Year 2023, 2024 and 2025. You will join our team and be responsible to manage the reception area, coordinating all the front desk activities in your shift with outstanding...Hourly payPermanentFlexible hoursShift workNight shiftRotating shiftsWeekend workDay shiftAfternoon shift- £13 - £14.9 per hourEstimated...celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano...Full-timeFlexible hoursWeekend workAfternoon shift
- £13 - £14.9 per hourEstimated...services. ~ Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. ~ Our Training Academy provides excellent training and development opportunities for our people....Full-time
- £13.1 - £15.1 per hourEstimated...requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Your experience and skills include: Team spirit...Full-time
£12.71 per hour
...Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'... ...The Copthorne Tara Hotel London Kensington is seeking Casual Receptionist who will be responsible for: To accurately register guests into...Hourly payApprenticeshipCasual workFlexible hoursShift work- ...reservations accurately and efficiently, ensuring all details are recorded correctly. ~ Provide information about room rates, availability, hotel facilities, and services to potential guests. ~ Maintain accurate records of reservations, cancellations, and modifications using...Part-timeSeasonalWeekend workDay shift
- £13.3 - £15.4 per hourEstimated...AYS / Switchboard - EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and...Full-time
- ...Our hotel Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With... ...Your key responsibilities Join Rocco Forte Hotels as a Night Receptionist and become part of our prestigious five-star team. Shift Pattern...Shift workNight shift
- £12.2 - £13.8 per hourEstimatedAngela Hartnett is offering an exciting opportunity to join our Cafe Murano in Covent Garden. We are committed to investing in our people and fostering a strong sense of family and mutual respect. We celebrate individuality and diversity with our teams coming from all over...ApprenticeshipZero hours contract
£13.5 per hour
Company: RITZ RECRUITMENT Job Type: Temporary Salary: £13.5 / hourlyHourly payTemporary£15.15 per hour
...venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms. As a Night Receptionist, you will receive the following industry-leading benefits: ~50% discount across Searcys venues ~ Enrolment into the Searcys...Hourly payPermanentFull-timeImmediate startShift workNight shift- £14.7 - £17 per hourEstimated...life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to...Full-time
£15.55 per hour
...and attention, with a personalised approach Is proactive, anticipates guests needs and looks for suitable solutions Conveys the hotel image and promotes company’s loyalty programme Assists as required with the solving of any guest feedback and is able to handle them...Hourly payFull-timeImmediate startFlexible hoursShift workNight shift- ...connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms , welcoming guests from all over the world. Some... ...belong. Job Description We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget...Part-timeShift workNight shiftDay shift
£13.98 per hour
...recruiting for our art’otel in London Battersea! A premium lifestyle hotel situated in the heart of the iconic Battersea Power Station... ...winning training Your journey so far … As a Night Receptionist you take pride in ensuring our guests have a seamless...Hourly payFull-timeNight shiftRotating shifts
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Hotel Receptionist. Be the first to apply!
