Customer Service / Sales Order Specialist
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Permanent BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position. This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
Working Pattern
Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Permanent BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position. This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.
Key Responsibilities
- Managing complex customer and sales order queries from start to resolution
- Investigating and resolving issues across multiple systems
- Working at pace while balancing competing priorities
- Proactively identifying improvements and challenging existing processes where appropriate
- Collaborating with internal teams to ensure excellent customer outcomes
- Previous experience in a call centre or contact centre environment (strongly preferred) *
- Experience handling complex customer or order-related queries, ideally in a service or contact centre environment.
- Strong systems capability — particularly SAP, AWS and Salesforce.
- High resilience and the ability to work at pace while managing competing priorities.
- Self-motivated, proactive, and comfortable challenging the status quo.
Working Pattern
- Monday to Friday, shifts between 8:00am – 6:15pm
- Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
- Hybrid working: 2 days in the office / 3 days working from home
- Salary of £31,665 per annum
- Hybrid working model
- Opportunity to step into a higher-level role with real autonomy
- Strong chance of securing a permanent position with a global organisation
Vacancy posted a month ago
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