Despatch Clerk

Job Title: Despatch Clerk (Regular Afternoons - Sun to Thurs)

Contract Type: Permanent (Full-Time)

Shift patterns: 14:00 - 22:00 (Sunday to Thursday)

Location: Burton on Trent - DE13 0BB

Salary:£28,309.23 ( £26, 897.13 + Shift premium for Afternoon shift = £28, 309.23)

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We are recruiting for a hands-on Despatch Clerk to join our fast‑paced logistics operation. This is a highly involved role and not just your average Despatch role.

You will be part of a small, experienced team, collectively covering multiple operational responsibilities to ensure smooth, safe and efficient despatch activity

• Key Duties & Responsibilities

Order Processing & Systems Control

• Process customer orders using WMS platforms including Aurora and Calidus, alongside Power BI and Velocity
• Ensure all data is accurate and systems are updated to maintain full operational visibility
• Release orders in a timely and accurate manner, ensuring all relevant despatch documentation is complete and correct
• Support smooth outbound operations by maintaining control of order flow

Load & Transport Planning

• Plan vehicle loads with careful consideration of weight distribution, volumes, and transport compliance
• Work closely with the planning team and other depots to align despatch with delivery schedules
• Produce clear loading instructions, including trailer capacity and load breakdowns
• Communicate regularly with management to support daily targets and overall performance

Yard, Vehicle & Site Control

• Oversee vehicle movement from arrival to departure, ensuring site procedures are followed
• Prepare and verify trailer seals and record vehicle weights using the weighbridge
• Control site access and egress, including carrying out staff searches where required
• Support loaders with the structured despatch of containers and trailers
• Liaise with transport teams to arrange trailers in line with operational requirements
• Maintain accurate vehicle and despatch records using spreadsheets and internal systems
• Carry out general reception duties as part of site control responsibilities

this Role Would Suit People Who

• Previous experience in a Despatch Clerk, Operations Clerk, or similar role is essential
• Comfortable multitasking and "wearing several hats" within a busy Warehouse environment
• Confident working alongside loaders and managing high volumes
• Strong communication skills across radio, email, phone and Microsoft Teams
• Good MS Office and general PC knowledge
• Strong attention to detail and confident with numbers and maths
• Calm, organised and able to work under pressure in a busy operation

Full training will be provided; however, applicants must have experience in a similar despatch or operations-based role within a busy environment.

WHY JOIN US?

• Free parking and on-site canteen facilities
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit to learn more

who We Are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing11th May . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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