Produce Operations & Quality Manager North

The Produce Product & Quality Operations Manager reports to the Lead Trading Manager, Commercial Operations, and is responsible for driving product quality, operational excellence, and continuous improvement across the Produce category.

The role ensures quality standards are maintained from supplier to store, working closely with Produce Greengrocers, Technical and Trading teams, Logistics, and Retail Operations to deliver the best possible products and customer experience.

The role leads quality performance, operational standards, Greengrocer coaching, and WIBI (Would I Buy It) governance.

What you'll do

• Lead Produce quality and operational standards across all categories.

• Support Greengrocers, Store Managers and field teams through coaching and training.

• Act as the key link between traders, technical, suppliers, logistics and retail teams.

• Manage quality escalations, investigations and root cause analysis.

• Monitor customer complaints, quality metrics and store feedback.

• Support governance of Produce policies, procedures and quality standards.

• Work collaboratively with traders, technical and suppliers to improve quality and innovation.

• Provide operational expertise on launches, trials and seasonal events.

• Lead quality projects and continuous improvement initiatives.

• Own delivery and governance of WIBI standards across stores.

• Conduct store visits, audits and reviews to improve standards and capability.

Knowledge & Experience

• Strong understanding of fresh produce supply chains and retail operations.
• Experience managing product quality, supplier performance, or operational standards.
• Knowledge of food safety, compliance, and quality assurance.
• Strong analytical, organisational, and prioritisation skills.
• Experience coaching operational teams and embedding quality focused behaviours.
• Ability to build credible relationships with a diverse range of stakeholders.
• Passion for delivering outstanding customer outcomes.

Who You Will Work With

• Traders and Technical Teams

• Retail Operations Leadership, GSMs and Greengrocers

• Logistics & Supply Chain Teams

• Food Safety & Compliance Teams

• Produce Suppliers and Growers

Key Performance Indicators (KPIs)

• Reduction in Produce customer complaints

• Improvement in product quality performance measures

• Improvement in WIBI audit scores

• Reduction in waste and markdown costs

• Improvement in availability and freshness

• Supplier quality compliance improvements

• Greengrocer coaching and training effectiveness

• Store compliance to Produce quality standards

• Successful delivery of projects and initiatives

Success in the Role

Success will be measured through consistently delivering industry-leading Produce quality standards, improving WIBI performance, reducing customer complaints and waste, enhancing colleague capability, strengthening supplier performance and driving initiatives that improve outcomes for customers, colleagues and the business.

you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• Company Car allowance of £5,700

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves