Customer Support Advisor

Department : Conveyancing

Location: Bradford

Responsible to: Customer Service Manager

Hours: Full-time (37.5 hrs per week)

Salary: £ negotiable, dependent upon experience

Chadwick Lawrence is an equal opportunities employer. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.

We are a leading local law firm with a successful and busy Conveyancing team. We provide a supportive environment for career development, offering exciting challenges and opportunities for personal and professional growth. We are looking to recruit a proactive and professional Customer Support Advisor to join our team.

About the role

The successful applicant will handle incoming calls and emails, providing support to the assistants and fee earners, ensuring accurate, timely communication with clients. They will play a key part in maintaining smooth internal processes and delivery of a consistently high-quality customer service experience.

Key responsibilities:

• Answering incoming calls when assistants or fee earners are unavailable.

• Provide a calm, professional point of contact for clients

• Accurately log all calls in the Customer Service Telephone Log (CST).

• Record clear, concise notes for follow-up by the relevant team member.

• Relay call and email details to internal teams promptly.

• Monitor and manage the ***email_hidden*** inbox.

• Maintain a zero-backlog inbox by close of business.

• Maintain 3CX telephone system status and consistent call coverage.

• Support the wider business with additional tasks as required.

Applicants should possess the following skills and experience

• Previous experience in a similar role is essential

• Excellent communication skills and experience in handling difficult conversation.

• High attention to detail and accurate record-keeping

• Good organisational and time management abilities

• Strong IT skills

• High degree of initiative and the ability to manage time and workload effectively

• Able to work well both independently and as part of a team

Additional Information

We offer excellent career progression opportunities through a structured fee-earner progression scheme. Having recently won a number of awards, this is an exciting opportunity to join a progressive firm who are well respected in the West Yorkshire region.

Chadwick Lawrence is an equal opportunities employer. Selection criteria and procedures are regularly reviewed to ensure that individuals are treated on the basis of their relevant merits and abilities.

We would like to take this opportunity of thanking you for your application. It is not always possible to reply to each applicant individually. If you do not therefore hear from the firm within 2 weeks of your application, please presume that you have been unsuccessful.