Enquiries & Applicant Support Officer

About the role

Under the guidance of the Enquiry & Applicant Support Manager for Enquiries & Admissions Service, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries & conversion provision. You will work as part of a team to develoop and maintain effective working relationships with faculties and other departments in order to provide an effective and efficient service for enquiry management and conversion activity.

You will support the Enquiry and Applicant Support Manager & Senior Officer to develop & maintain effective working relationships with faculties & other departments with a particular focus on international conversion activity

You will

• Work effectively and collaboratively across the university particularly surrounding home & International recruitment and conversion
• Collaborate with all stakeholders both internal and external to the business in order to identify innovative and cost effective conversion activity.
• Be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and applicant & student journey.
• Increase conversion from enquiry to application and offer & enrolment ensuring accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.

You will also embrace cross team working between internal and external stakeholders to deliver timely, effective and customer friendly conversion activities for all programmes. This includes working closely across Plymouth Global Directorate and collaboratively with all Faculties and other directorates.

You will have

• An educational attainment at further education level (or demonstrable equivalent experience)
• Advanced working knowledge of Microsoft Word/Excel/Outlook/PowerPoint and databases
• Knowledge of student recruitment and admissions in Higher Education
• Understanding of ELCAS system and liaising with all stakeholders
• CRM management and ability to build reports and create meaningful dashboards for monitoring and reporting purposes

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

For an informal discussion to find out more about the role then please contact Gemma Worth : by email at ***email_hidden*** or by telephone on View phone number on uk.workus.org.

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

What we’re looking for

We are looking for a keen, friendly and committed person to join our hard working passionate team. You should have a flexible and understanding approach and a willingness to always go the extra mile.

For more information about the job and the person specification, please refer to the job description.

We are a newly restructured team, embedding into our responsibility to promote, manage and improve conversion for our University.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave : 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

• Pro rata if part-time/fixed term contract

A summary of our comprehensive benefits can be viewed here.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages