IT Level 3 Apprenticeship - BDR Voice and Data
£18k per annumLaunch your IT career with BDR Voice and Data!
Earn while you learn, solve customer tech issues and build practical skills with full training and a recognised qualification.
About the role
We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification. You’ll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.
Responsibilities
- Acting as first-line support for incoming incidents via phone, email, and ticketing systems
- Logging, categorising, and prioritising incidents accurately
- Providing basic technical support for: IT systems and hardware, network and connectivity issues, and voice and telephony services
- Troubleshooting issues using knowledge bases, and guidance from senior engineers
- Escalating unresolved incidents to second-line or third-line teams when required
- Communicating clearly with customers, keeping them informed of progress
- Maintaining accurate documentation and ticket notes
- Supporting general IT and operational tasks as required
Desirable skills
- A genuine interest in IT, networking, and telecommunications
- Strong communication skills and a polite, professional phone manner
- Willingness to learn and take feedback on board
- Good problem-solving skills and attention to detail
- Basic IT knowledge (e.g. Windows, hardware, networking fundamentals)
- No previous IT experience required — full training provided
The entry requirements for this programme are as follows
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours
37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays
Benefits
- Trips abroad
- Staff nights out
- Breakfast
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Programme Information
- Programmes IT & Networking
- Role Information Communication Technician L3 - Azure Cloud Support Specialist
- Locations Stratford-upon-Avon - BDR Voice & Data Solutions Ltd, Stratford-upon-Avon
- Salary £18,000/year
About BDR Voice and Data:
BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.
How to apply
To apply for this role and to find out more, please click on the apply button. Please note that applications may close before the application deadline, so apply early to avoid disappointment.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the IT Level 3 Apprenticeship - BDR Voice and Data in Stratford-upon-Avon, Warwickshire vacancy
£12.48k per annum
...Summary This apprenticeship is ideal for someone with some prior knowledge and experience within... ...Early years educator (level 3) Hours... ...and prioritising the individual child’s voice. Apply strategies that support children...ApprenticeshipCareer Level 3RemoteMonday to FridayShift work1 day/week£18k per annum
...Information communications technician (level 3) Hours... ...4 Work Most of your apprenticeship is spent working. You’ll learn on the job... ...hardware, network and connectivity issues, and voice and telephony services Troubleshooting...DataCareer Level 3Self-employedRemoteMonday to Thursday£31k per annum
...Are you a Chef de Partie who is ready to progress your career? Here at Brunning and Price we offer Level 1, 2 and 3 apprenticeships to help you grow in your role. If you’re ready for the challenge we’re ready for you. Join us at The Bell in Alderminster. There’s plenty...ApprenticeshipCareer Level 3Weekly payLong-term contractPermanentFlexible hoursShift work£16.15k per annum
...Early years educator (level 3) Hours... ...2 Work Most of your apprenticeship is spent working. You’ll learn on the job... ...and prioritising the individual child’s voice. Apply strategies that support children...ApprenticeshipCareer Level 3Part-timeMonday to FridayShift workRotating shifts£12.71 per hour
...programmes to support your progress. Earn while you learn - we partner with national training provider HIT to support our work-based level 1, 2 and 3 apprentices. We encourage movement between our pubs so you can have a long-term career with B&P. About you... You have...ApprenticeshipCareer Level 3Hourly payWeekly payLong-term contractPermanentFlexible hoursShift work£25k per annum
...towards a professional qualification through our Employer funded or apprenticeship programmes. You'll gain hands-on experience, work directly with... ...advice or services. Entry Requirements ~Educated to degree level (or equivalent qualification). Essential Requirements ~...ApprenticeshipLong-term contractTraineeshipOn-site- £43k - £56k per annumEstimated..., trade union representatives and employee voice groups, you'll use your expertise and insight... ...casework, employee feedback and people data to improve policy, practice and organisational... ...-upon-Avon, with hybrid working of 3 days on site and 2 days remote. You will work...DataPermanentFull-timeHybrid workingRemoteMonday to FridayAfternoon shift
- £25k - £33k per annumEstimated...Responsibility for monitoring cleaning products on-site, maintaining stock levels and submitting orders as required in line with agreed site... ...includes our TRUE start Awards. We now have over 600 live apprenticeships in the UK & Ireland — with a target of 1,000. That means more...ApprenticeshipFull-timeFlexible hoursRotating shifts
£24.84k - £39.85k per annum
...a main automotive dealer preferable, but not essential VOSA approved MOT tester also an advantage but not essential Must hold a level 3 Vehicle Maintenance & Repair NVQ or equivalent Salary: £24,840 – £36,848 OTE: Up to £39,848 Hours: 40 Shift Pattern...Career Level 3PermanentMonday to FridayShift workRotating shifts- ...outs of working as part of our busy teams. At Mitchells and Butlers you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. By taking on a full-time role as a bar and waiting apprentice under the supervision...ApprenticeshipHourly payFull-timeRemote
£35k per annum
...your progress. Earn while you learn - we partner with national training provider HIT to support our work-based Level 4 Senior Culinary Chef apprenticeships. Advanced Leadership Skills course enhancing self-awareness and soft skills. We encourage movement between our...ApprenticeshipLong-term contractPermanentFlexible hoursShift work€30.9k per annum
...experience as a Team Leader/ Senior Support worker will be advantageous . The successful candidate will have an NVQ Level 2 in Health and Social Care working towards Level 3. You will have good written and verbal communication skills and have a willingness to learn in line with...Career Level 3On-siteShift work£37.44k - £40k per annum
...partnership with a leading social housing provider, is looking to appoint 3 Electricians to join their team covering Stratford-upon-Avon and... ...standard of customer service to residents. Requirements ~ NVQ Level 3 Electrical qualification - essential. ~18th Edition Wiring...Career Level 3Long-term contractPermanentMonday to FridayRotating shifts£8.28 - £12.71 per hour
...relevant Home Office requirements on skills level, not being met. Candidates are therefore... ...Hot deals and exclusive offers from over 3,500 retailers through our online benefits... ...and enhance your financial wellbeing ~ Apprenticeship - Earn, learn and gain a qualification (England...ApprenticeshipLong-term contractPart-timeSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£8.28 - £12.71 per hour
...relevant Home Office requirements on skills level not being met. Candidates are therefore... ...Hot deals and exclusive offers from over 3,500 retailers through our online benefits... ...and enhance your financial wellbeing ~ Apprenticeship - Earn, learn and gain a qualification (England...ApprenticeshipLong-term contractPart-timeSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£13.45 per hour
...always looking to expand perspectives and voices to shape our future. We see you, we celebrate... ...a team to exceed goals. Manage stock levels efficiently, ensuring shelves are well-... ...by LUSH has certain rights over their data, which are detailed in our Privacy Notice...DataHourly payFull-timePart-timeSeasonalMonday to WednesdayFlexible hours£15.5 - £18.5 per hour
...systems * Experience of conduction routine maintenance to a required level and standard * Understanding of Risk assessments and method... ...independently Essential Requirements and qualifications: * NVQ Level 2 or 3 in plant maintenance (or working towards.) * Right to work in the...Career Level 3Full-time£40k - £80k per annum
...connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy... ...We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are...DataPermanent£45k - £55k per annum
...Data Engineer | £45,000 - £55,000 | Coventry/Remote | ETL | Talend | Azure Data Factory | Pipeline Manager | Tech4Good | Sustainability | Are you looking to join a company that are doing their bit to look after the environment? Or maybe you want to work with lots of different...DataFull-timeRemoteFlexible hours£12.5 per hour
...customer cues, and adapt your style to suit. ✔ Generating SALES Growth: Capture all transactions and take payments accurately, capturing data along the way. Show deep product passion and master authentic selling. ✔ Optimising PROFIT Results: Ensure every item is displayed...DataHourly pay£60k - £65k per annum
...range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.DataLong-term contractOn-siteMonday to Friday£33k per annum
...Start date – September 2027 Scheme length – 3 years Location – Stratford-upon-Avon,... ...content. You’ll also need an ‘A’ in A-Level Maths (with your other A-Levels at grade B... ...and improving actuarial models, analysing data, and providing recommendations that shape business...DataFull-timeTraineeshipPlacement yearHybrid workingOn-site1 day/week£30k - £40k per annum
...already operating at Assistant Accountant or Management Accountant level. More important is your ability and willingness to get involved... ...Debbie Burbage Recruitment making contact with you and processing your data in line with our Privacy Policy under GDPR (General Data...DataPermanentHybrid workingWork from home£21 per hour
...systems and electronic patient record systems Mandatory Knowledge of safeguarding procedures, information governance, confidentiality and data protection requirements Mandatory Knowledge of relevant NHS policies, procedures and clinical governance requirements Mandatory...DataPart-timeSelf-employedBank staffFlexible hoursShift work- £74k - £96k per annumEstimated...themes Promote the value of occupational health at a regional level HSE Advice and support to HSE Advisors Provide consistent... ...to Health, Safety & Environment Desirable Level 3 AET or PTTLS preferred but not essential Working towards...Career Level 3Long-term contractPermanentFull-timeTemporaryImmediate startFlexible hours
£85k per annum
...preparation whilst ensuring that stock is kept to the company’s agreed levels. By driving the sales process and supporting the sales team in... ...and vigorously collect all customer contact and vehicle data in order to maximise the quality and content of the customer database...Data£27.5k - £29.5k per annum
...Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business... ...skills Full UK driving licence Educated to degree level or equivalent What we offer ~ Dual Location / Hybrid worker Status...DataPermanentFull-timeHybrid working£27.5k - £29.5k per annum
...Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business... ..., clean UK driving licence. Minimum: Educated to at least A level standard or equivalent Desirable: Educated to Degree level or...DataFixed-term contractHybrid working- £41k - £52k per annumEstimated...basket. ~ Organised and efficient : You thrive in a fast-paced environment and know how to prioritise and delegate effectively. ~ Data-driven : You use insights to make informed decisions and drive operational improvements, lead the shrink agenda by driving standards...DataPermanentFull-timeFlexible hours
£29.5k - £40k per annum
Data Pipeline Analyst Department: Technology Employment Type: Permanent - Full Time Location: Stratford-Upon-Avon Reporting To... ...abilities Qualifications ~ Applicants should be educated to degree level or possess solid work experience in related field. Job...DataPermanentFull-timeHybrid working
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Level 3 Apprenticeship - BDR Voice and Data. Be the first to apply!
Related searches
- paralegal level 3 apprenticeship Stratford-upon-Avon, Warwickshire
- level 3 accounting apprenticeship Stratford-upon-Avon, Warwickshire
- permanent level 3 nursery nurse Stratford-upon-Avon, Warwickshire
- level 3 electrician Stratford-upon-Avon, Warwickshire
- business administration level 3 apprenticeship Stratford-upon-Avon, Warwickshire
- digital marketing level 3 apprenticeship Stratford-upon-Avon, Warwickshire
- nursery nurse level 3 or level 2 Stratford-upon-Avon, Warwickshire
- motor mechanic apprenticeship Stratford-upon-Avon, Warwickshire
- paid apprenticeship Stratford-upon-Avon, Warwickshire
- mechanic apprenticeship Stratford-upon-Avon, Warwickshire