Sales Executive

B2C Sales & Renewals Executive
Location: London (Hybrid, 60/40)

We’re working with a fast-growing, forward-thinking connectivity provider that is transforming how homes and businesses access high-speed broadband across London. With a strong focus on full fibre technology, they are on a mission to deliver best-in-class connectivity and create a more digitally enabled city.

They are now looking for a  B2C Sales & Renewals Executive to join their team. This is a fantastic opportunity for someone who enjoys speaking with customers, building relationships, and driving both sales and retention activity in a dynamic environment.

The Role
You’ll play a key role in managing both new and existing customer relationships, supporting the full sales and renewal lifecycle. This role involves a mix of inbound and outbound communication, with a strong focus on customer experience and sales accuracy.

Key Responsibilities

• Proactively contact customers within the existing pipeline to convert prospects
• Manage renewal conversations, identify upsell opportunities, and gather customer feedback
• Handle inbound enquiries relating to new sales, renewals, and retention
• Manage customer email communications professionally and efficiently
• Process sales orders and renewals accurately, maintaining high data integrity
• Build strong, lasting relationships by delivering a personalised customer experience
• Manage the full renewal cycle, ensuring customers are informed and systems are updated
• Collaborate closely with sales and customer support teams
• Track and report on performance metrics including sales, renewals, and customer satisfaction
• Maintain a high standard of professionalism across all customer interactions

About You

• Experience in a sales, customer service, or other customer-facing role
• Strong communication skills, both written and verbal
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable working independently and as part of a team
• Experience using CRM systems and Microsoft Office
• A positive, customer-first mindset