Office Administrative Assistant

Overview
Wirral Society of the Blind and Partially Sighted (WSBPS) has been providing services on the Wirral since 1989, providing help, support and advice to everyone with a visual impairment. We are based in Ashville Lodge in Birkenhead.

Due to the promotion of our previous Office Administrative Assistant, we are pleased to extend the opportunity for a passionate and experienced candidate to join our team. Reporting to the Centre Supervisor, you will be responsible for providing office administration support to the staff team in order to achieve efficiency of working practices across the organisation.

Key Responsibilities
- Co-ordinate meetings & events, ensuring availability of relevant resources: people, room, facilities etc.
- Process or distribute incoming correspondence, telephone and e-mail enquiries to ensure appropriate response.
- Collect, collate and update key information to maintain records and databases as appropriate, for example membership records, volunteer outreach referral records, statistical data, client feedback etc.
- Collaborate with the team to follow and improve systems and processes to ensure the Society works efficiently and makes better use of available technology. A knowledge of Office 365 would be an advantage.
- Support the Volunteer Co-ordinator to maintain communication with volunteers to share news, opportunities and to engage in focus groups etc.
- Support the Volunteer Co-ordinator to collect relevant documentation, e.g. volunteer agreement, DBS application documents, induction, review of progress and identification of development needs.
- Support the Advocacy Officer in the collation of statistical data, maintaining filing systems and file retention schedules.
- Support the staff, director and volunteer recruitment process, e.g by advertising vacant posts, organising candidate interviews, notification of result and gathering references etc.
- Maintain systems for filing, retention and destruction of data and records in accordance with Data Protection Regulation.
- Assist with correspondence when requested, e.g. mailshots, newsletters and social media.
- Maintain Volunteer Outreach and Sight Loss Support rotas and keep volunteers informed accordingly.
- Carry out any other duties as reasonably required by WSBPS Board of Directors to ensure the efficient running of the Society.
- Comply with the Confidentiality and Health & Safety policies of WSBPS and always display professional behaviour & appearance.

Essential Requirements
- Excellent communication skills at all levels
- Excellent planning and organisational skills
- Proficient IT and literacy skills
- A flexible approach to working and a willingness to provide practical support in response to service requirements
- Willingness to undertake training as required and develop awareness of sensory impairment
- Self-motivated and a team player who enjoys working in a busy environment
- Ability to display empathy with the needs of clients and colleagues
- Diplomacy and discretion
- Willing to complete a Disclosure and Barring Service (DBS) check (if not already holding the appropriate certificate)
- Willingness to abide by the Society’s policies and procedures

Desirable Requirements
- Previous office administration experience
- Sighted Guide Training (or willing to complete)
- Knowledge of the local area, amenities and resources
- Willingness to travel to local outreach hubs
- Knowledge of Microsoft Office software, particularly Word and Excel

Pay: National Living Wage
Hours of work: 25 hours per week

Hours of work are flexible and can be discussed upon interview. In return, we offer a competitive package, great teamwork, training and development as required

To apply for this role, please provide a cover letter and CV. Suitable candidates will receive a response within 7 days of the application deadline.

If you would like to have an informal conversation about the role before applying or require any accessibility support in order to apply, please call our centre on View phone number on findajob.dwp.gov.uk and ask for James or drop an e-mail to View email address on findajob.dwp.gov.uk.

Closing date: 15th June 2026.

Interviews will be taking place on Monday 29th June in person at our Ashville Lodge resource centre in Birkenhead.