Production & Operations Manager

Bella Freud is looking for a Production & Operations Manager to join the team in London.

Reporting to the Head of Product, the Production & Operations Manager is responsible for the day-to-day delivery of production and stock control across all channels, including ensuring products are delivered on time, within cost parameters and with accurate stock records maintained throughout.

In a role that combines hands-on production management with close attention to stock accuracy, working closely with the wider team to keep operations running smoothly, the Production & Operations Manager will manage production, logistics, inventory and wholesale fulfilment, keeping stock accurate and stock flow moving smoothly on a day-to-day basis.

Responsibilities of the Production & Operations Manager

Production:

• Manage end-to-end production execution to ensure finished goods are delivered on time, at agreed cost and to required quality standards (from PO raising to Zedonk full maintaince)
• Monitor production schedules, supplier performance and freight planning, flagging risks to delivery timelines as they arise.
• Manage and reports on production and freight spend, identifying efficiencies without
• compromising brand standards.
• Track bulk readiness and coordinate quality control processes.
• Provide clear and consistent production updates to the wider business, keeping the team informed of delivery status and potential risks.
• Build and maintain good supplier relationships to ensure reliability, transparency and long-term operational stability.

Stock Control:

• Day-to-day management and control of stock accuracy, maintaining accurate, up-to-date stock records and availability.
• Investigate and analyse stock take results.
• •Manage all stock locations and transfers, including entering, controlling and checking deliveries and store transfers.
• Manage Goods In/Goods Out to and from the warehouse (Mintsoft and Zedonk).
• Support month-end reconciliation of stock adjustment accounts and stock loss.

Operations:

• Lead operational planning across warehouse, retail, e-commerce and wholesale channels, ensuring stock flow aligns with seasonal launches and delivery schedules.
• Manage the warehouse relationship, fostering collaborative improvements.
• Supervise store deliveries, store replenishment and e-commerce launches.
• Coordinate wholesale operational fulfilment.
• Work with the retail team on replenishment, planning stock allocations and store deliveries in advance to prevent reactive costs and last-minute pressure.
• Produce clear operational reporting across freight, inventory performance and supplier metrics.
• Champion the adoption of AI to improve the efficiency and accuracy of stock and operational reporting.
• Drive cross-functional alignment through structured communication and calendar planning to reduce inefficiencies and improve execution.

Leadership & Development:

• Mentor junior team members, helping them build technical confidence and take ownership of their work.
• Communicate clearly with the wider team and stakeholders on production and stock status.

What Bella Freud is looking for:

• Highly organised individual with strong inventory management experience.
• Strong analytical skills with the ability to interpret data and KPI trends.
• Advanced Microsoft Excel and inventory reporting capability.
• Excellent problem-solving skills with a focus on continuous improvement.
• Strong stakeholder management and communication skills across all business levels.
• Experience with Zedonk is a plus.