Platform Delivery Consultant

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Autonomy : manage your own workload and decide how to deliver your work

• Customer ownership : developing meaningful relationships to achieve project success together

• Progression : clear progression path to Senior Consultant

• Learning: develop customer facing, critical thinking and technical skills

• Sunday Times Best Place to Work 2025 and Technology award winner

• Work for a profitable, fast-growing market leader in the online reward and benefits space

Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position.

Great benefits

£27,500-35,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

️ 25 days holiday plus your local bank holidays

Your birthday off

️ Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role Overview

As a Platform Delivery Consultant you will play a critical role in setting up our customers for success. You will own a portfolio of customers, responsible for both new customers and renewals, leading smaller implementations and supporting Seniors/Leads on larger, more complex implementations.

You will work closely with each customer to ensure we are meeting their needs and they are getting the most out of our platform. This means taking them from requirement refinement and solution design, to technical implementation and testing, finally to go-live.

Responsibilities

• Take ownership of a customer portfolio, predominantly formed of key account renewals or lower complexity schemes.

• Gather and document customer requirements, producing detailed designs that address specific customer needs while adhering to best practices.

• Design technical solutions that help customers to achieve their overall project goals, ensuring feasibility of requirements can be delivered within our technology.

• Configure OneHub to meet customer requirements.

• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring seamless communication, addressing feedback, and facilitating a successful and satisfactory testing process.

• Self-organise and manage your work schedule throughout the year, ensuring effective future utilisation planning.

• Collaborate effectively with a diverse range of stakeholders, spanning internal teams and external parties, to ensure streamlined communications and successful outcomes.

• Proactively mitigate risks within the project portfolio, working closely with the Manager to solve issues.

• Ensures project collateral and tracking measures are accurate at all times.

• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.

What are we looking for?

• Technical proficiency . An interest in technology (current role, self-study, education) with ideally the ability to programme in one language (C# / SQL knowledge would be preferred)

• Some exposure or knowledge of Project Management . Managing multiple tasks across multiple stakeholders, managing risks and issues, prioritising workload.

• A logical & critical thinker, the ability to systematically work through problems.

• Detail orientated , quality driven and a meticulous planner.

• Effective communicator. Comfortable communicating complex, often technical, points in ways appropriate to audiences that may vary from non-technical to highly technical, and through various verbal and written methods.

• Ability to skilfully navigate difficult conversations with fairness and empathy.

• Team player.

• Problem solver.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial call with the Talent team - 30 min

Interview with the Hiring Manager - 60 min

Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.