Admin Officer

Administrative Officer
Location: 379 York Road, LS9 6TA Pay rate : £12.71ph Monday-Friday 9am-5pm

If you're someone who keeps things running smoothly, enjoys being the calm, professional first point of contact-and takes pride in handling sensitive information with care-this is a great opportunity to make a real difference within a busy Probation Service environment.

What you'll be doing:
* Acting as the first point of contact for visitors, telephone callers and people on probation-welcoming them professionally face-to-face, by phone and email
* Logging arrivals and departures, notifying the right member of staff and issuing visitor passes/security fobs as required
* Answering reception enquiries with clear, basic information, and escalating more detailed questions to the appropriate manager
* Using observation and situational awareness to help diffuse potentially difficult situations, recognising when additional support is needed
* Remaining alert to safeguarding/risk indicators and taking appropriate action, including updating relevant records where necessary
* Managing key building logistics including mail, ordering stationery/PPE, supporting meeting rooms and event set-up/registration
* Supporting day-to-day petty cash and travel warrants arrangements
* Helping maintain building health & safety and security, including operating physical security as a key holder, monitoring CCTV, supporting alarms/testing, and assisting evacuation measures (where trained)
* Logging building faults/incidents, escalating maintenance needs and making urgency decisions within guidelines
* Providing confidential, high-level administrative support for operational case administration when required (including filing, producing correspondence, scanning/archiving sensitive data and updating records)

What you'll bring:
* Proven proficiency in ICT, with strong skills across Microsoft Office applications
* Excellent verbal and written communication skills-clear, respectful and confident
* A professional, empathetic approach-supporting diversity and anti-discriminatory practice in everything you do
* The ability to work at pace while maintaining accuracy, especially when situations become stressful
* A strong sense of responsibility and discretion when handling sensitive and confidential information
* The confidence to support colleagues and cover during periods of absence (training will be provided)

Additional information:
* Core hours include regular unsocial hours (evenings and/or weekends) based on business need, including late night cover
Ready to bring your organisation, calm judgement and customer-focused approach? Apply now to be considered by our client.

If you're successful in your application an Enhanced DBS along with client vetting will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.