Admin Officer
Location: Manchester
Hours - 9am to 5pm Monday to Friday ( 37 hours ) Occasional Saturday working will be required
Payrate £12.86 per hour
If you're someone who enjoys helping people through complex moments, staying organised under pressure, and keeping services running smoothly, this may be the role for you. You'll play a key administrative and front-line support role that helps users access justice with clarity, care, and consistency.
What you'll be doing:
* Undertake administrative tasks to prepare for, facilitate, and conclude hearings
* Support users and stakeholders via face to face, telephone (incoming and outbound), and written correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right support and provide clear, specific information-especially where needs are complex
* Follow complaints policies and procedures, responding quickly to reduce escalation and updating relevant systems as required
* Provide operational support using standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
* Support jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
* Assist with listing and scheduling, responding to urgent matters and following listing policies
* Support enforcement procedures, including financial assessments and fine collection support, plus basic statistical/financial reporting
* Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
* Identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
What you'll bring:
* Confidence delivering clear, consistent information and signposting people to the right support
* Strong admin capability, attention to detail, and commitment to secure handling of information
* A calm, proactive approach to service delivery, especially when responding to urgent issues
* An understanding of the importance of processes, performance targets, and compliance
Additional information:
* Saturday working may be required, with a day off in the week
Ready to make a real difference in a role that's fast-paced and people-focused? Apply now to be considered for this Manchester opportunity.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
£12.86 per hour
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