Planning Coordinator

At Oritain, we’re solving a problem most people don’t even realise exists until it matters. Where did this product really come from? Is it what it claims to be?

We are global leaders in product origin verification, with locations in Auckland, Dunedin, London, Singapore, Paris and Washington D.C.

We sit at the intersection of forensic science and supply chain technology, harnessing science and data to verify the genuine origin of materials across the world's most critical commodities. Our mission is to protect people and the planet by ensuring transparency and integrity in global supply chains.

As demand for our testing services continues to grow across our global laboratory network, we are seeking a Planning Coordinator to join our Logistics and Planning team in London.

About the Role

We're building something special.

As Planning Coordinator, you'll join a high-growth company operating at the forefront of supply chain transparency, one of the fastest-growing and most important markets in business today. As organisations face increasing regulatory, compliance and risk pressures, demand for our solutions continues to accelerate, creating significant opportunity for both our customers and our people.

You'll sit at the centre of Oritain's global laboratory network, managing the allocation and flow of samples to ensure they're directed to the most suitable lab based on capacity, capability and turnaround time. Acting as the central coordination point, you'll balance workloads, collaborate with logistics and collection teams for timely dispatch, and partner with lab managers and suppliers to maintain seamless operations, uphold chain-of-custody, and optimise resource utilisation. This prevents bottlenecks and ensures accurate, timely results for our customers.

You'll work in a high-performance, high-engagement environment where ownership is valued, ideas are encouraged, and success is shared. Our leaders are visible, collaborative and invested in helping people grow. We believe in developing future leaders from within, providing stretch opportunities, and creating career paths for people who demonstrate curiosity, drive and the ability to learn quickly.

If you're someone who wants more than just a coordination role, if you're looking for a place where you can build relationships across functions, contribute to a meaningful mission, and build a long-term career alongside a talented team, we'd love to hear from you.

Key Responsibilities

Planning & Coordination

• Allocate and coordinate incoming samples across the global laboratory network, ensuring assignment based on capacity, capability, location and turnaround requirements.

• Monitor workloads, balance demand, and collaborate with logistics and laboratory teams to maintain optimal flow, timely dispatch and quality standards.

Sample Management

• Manage and maintain accurate sample shipment tracking and planning SOPs, ensuring compliance with Oritain's quality standards.

• Coordinate with laboratories to confirm analysis capacity and timelines, supporting timely and efficient sample processing.

Supplier & Stakeholder Management

• Collaborate with internal and external stakeholders to ensure requirements are clearly understood and met.

• Coordinate shipments and keep stakeholders informed of timelines and delivery requirements for smooth execution.

Continuous Improvement

• Drive reliability improvement initiatives across laboratories by leading root cause analysis, corrective actions and systemic process enhancements.

• Use performance metrics and cross-functional collaboration to identify and implement projects that optimise efficiency and prevent recurrence of issues.

Risk & Performance Management

• Implement a risk-based approach to managing operational reliability and lab performance, ensuring proactive mitigation of issues.

• Track and report key metrics, providing actionable insights to senior leadership to support informed decision-making.

Personal Leadership & Stakeholder Engagement

• Foster a high-performance, learning-oriented culture while promoting strong communication and training practices.

• Collaborate with Operations, Laboratory Management and Technical Teams to ensure systems support service delivery goals.

Skills & Experience

Essential

• Experience in sample coordination, production planning or a similar role.

• Excellent communication skills, with confidence engaging across teams, time zones and cultures.

• Highly organised and self-sufficient, able to prioritise effectively, with strong accuracy and attention to detail.

• Proficiency with Microsoft Office and additional software tools.

• Ability to work within a cross-functional team.

• Demonstrated resilience in dynamic environments and proven experience applying continuous improvement principles.

• Alignment with Oritain's values and ability to travel internationally as required.

Desirable

• Knowledge of logistics operations and courier services.

• Partnership development and vendor management.

• Experience using GIS tools (e.g., ArcGIS, QGIS).

• Familiarity with compliance standards for sample or sensitive material transport.

What's In It For You

This is a rare opportunity to sit at the centre of a global laboratory network for one of the fastest-growing companies in supply chain transparency, at a company growing fast enough that your impact compounds quickly. You'll carry meaningful ownership of sample flow and lab coordination from day one, with the autonomy to build the relationships and processes that keep our operations running smoothly.

You'll also be part of something that matters: helping the world's biggest brands protect their reputations and supply chains, in a market where the work you do has a genuine, measurable impact on people and the planet.

Company Benefits

• Hybrid working (minimum 3 days per week in our Farringdon office)

• 35 days paid leave, inclusive of public holidays

• Birthday off

• Enhanced parental leave

• Life insurance

• Healthcare Cash Plan

• Employee Assistance Programme (EAP)

• Pension

• Monthly Wellbeing Allowance

• Breakfast, snacks, Friday lunch and barista coffee in the office

• Learning portal with over 100,000 assets for professional development

We believe great teams are built from different perspectives, experiences, and ways of thinking. We welcome applications from everyone and encourage you to bring your whole self to the process. If there’s anything we can do to support you, including any reasonable adjustments at any stage of hiring, please let the team know.