Fleet & Customer Operations Executive

Fleet & Customer Operations Executive (Temporary - Immediate Start)

Location: Milton Keynes
Job Type: Temporary (Immediate Start)

About the Role

We are seeking a proactive and highly organised Fleet & Customer Operations Executive to join a busy mobility and operations team on a temporary basis.
This role is a key point of contact for corporate customers and operational stakeholders, ensuring a smooth and efficient experience across the full vehicle rental lifecycle - from onboarding to in-life management.

Key Responsibilities

• Act as the main point of contact for corporate customers, rental locations, and internal stakeholders
• Manage queries relating to fleet movements, rental systems, insurance, invoicing, and customer accounts
• Support internal teams by resolving operational queries and ensuring consistency across processes
• Produce and analyse reports on utilisation, customer performance, KPIs, and profitability
• Monitor customer accounts and credit limits, escalating where necessary
• Manage vehicle logistics and liaise with third-party suppliers to ensure SLAs are met
• Oversee vehicle downtime and repair approvals to minimise cost and maximise utilisation
• Maintain accurate records across CRM systems and rental platforms
• Support onboarding of new customers and fleet planning requirements
• Generate and manage invoices, including rental charges, damages, and additional costs
• Ensure compliance with insurance and regulatory requirements

Key Skills & Experience

• Previous experience in customer service, operations, or administration (automotive or fleet experience desirable)
• Strong stakeholder management skills with the ability to handle multiple priorities
• Experience working with CRM systems and customer processes
• Excellent organisational skills and attention to detail
• Strong analytical and reporting capability
• Confident communicator with the ability to influence and resolve complex queries
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

Personal Attributes

• Customer-focused with a proactive, problem-solving mindset
• Able to work independently and as part of a team
• Highly motivated with a continuous improvement approach
• Flexible and adaptable in a fast-paced environment

Why Apply?

• Immediate start available
• Opportunity to gain experience in a fast-paced operational environment
• Exposure to fleet, operations, and customer management processes
• Collaborative team environment

Please contact Alison for more information / Show phone number

Brook Street NMR is acting as an Employment Business in relation to this vacancy.