Operational Training Support

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure team.  We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. 

Want to be a part of it?

What will you be doing?

You'll support Toughbook users, Smart Metering Operatives, and managers by training, coaching, and providing clear hardware and software guidance. You'll identify skills gaps, conduct competency assessments, and deliver 1-1 coaching sessions.

You'll maintain training materials, ensure compliance, and oversee refresher programmes. Daily, you'll validate reports, address feedback errors, and create improvement plans. Your role includes collaborating with managers, promoting commercial awareness, and offering operational telephone support.

You’ll also assist with asset inventory, handle new starter and leaver equipment logistics, and ensure all process documentation is up-to-date and accurate.

What you’ll bring

• Are you an effective time manager able to meet tight deadlines?
• Can you confidently train and support operational users on client hardware and software?
• Do you have experience conducting skills gap analysis and creating coaching improvement plans?
• Are you comfortable validating reports and maintaining accurate training documentation?
• Can you collaborate with managers and provide practical telephone support to operational teams?

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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