Senior Services Analyst

POSITION DETAILS:Position Title:Senior License Services AnalystReports to (POSITION):Service Lead – Compliance ServicesTeam:License ServicesDepartment:Software Optimisation ServicesLocationHybrid Working – 2 Days WFH, 3 Days Office (Bytes HQ Leatherhead or Reading)PURPOSE OF JOB:(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)Bytes works with customers to help them achieve business outcomes through the delivery of a comprehensive range of technology-focused professional, managed and advisory services. The License Services team supports customers in understanding, managing and optimising their software and cloud estates, with a focus on cost control, risk reduction, licence compliance, service improvement and customer value.The Senior License Services Analyst will play a key role in the delivery of Microsoft 365 and Azure optimisation services, producing high-quality analysis, reporting and recommendations that help customers understand their usage, optimisation opportunities and potential savings. The role will support the creation, quality assurance and presentation of customer-facing reports, working closely with consultants, service leads, project managers, data teams and account teams to ensure outputs are accurate, commercially relevant and easy for customers to understand.The role will also support broader License Services responsibilities, including data validation, entitlement and consumption analysis, ELP preparation, customer reporting, tooling support, service improvement, request management and support for compliance-related services. The Senior License Services Analyst will be expected to take ownership of assigned customer activity, contribute to improved delivery processes, support standardisation of reporting templates and help develop repeatable, scalable ways of working across the License Services function.This is a senior analyst role and therefore requires a combination of strong analytical ability, licensing awareness, customer-facing confidence, attention to detail and the ability to support more junior colleagues where required.KEY RESPONSIBILITIES: Create, review and quality-assure Microsoft 365 and Azure optimisation reports, using Bytes’ internal toolsets, customer data, vendor portals and other approved data sources.Analyse Microsoft 365 licensing, usage, assignment, consumption and adoption data to identify optimisation, risk reduction and cost-saving opportunities.Analyse Azure consumption, reservation, savings plan, utilisation and cost-management data to identify optimisation opportunities and support customer reporting.Produce clear customer-facing recommendations that explain opportunities, risks, assumptions, potential savings and next steps in a commercially understandable format.Support the creation and delivery of customer presentations, service reviews and report playback sessions, presenting findings confidently to customers and internal stakeholders.Support consultants and service leads with ad hoc analysis, data interpretation, customer queries and preparation for customer meetings.Maintain and update customer pricing, licensing, entitlement and reporting information within approved systems and toolsets.Work with data analysts, BI teams and external tooling providers where required to resolve data anomalies, reporting issues and data integrity concerns.Support the delivery of 365 optimisation services through agreed delivery processes, including task ownership, report creation, QA, template usage and KeyedIn updates.Contribute to the standardisation and continual improvement of the Compliance Services templates, report content and delivery processes.Support License Services activities including ELP preparation, entitlement uploads, customer reporting, tooling queries, compliance analysis and retained service reporting.Assist with customer-specific reporting requirements while helping to reduce unnecessary bespoke activity by promoting standardised, repeatable reporting outputs.Support service improvement initiatives across License Services, including documenting lessons learned, improving work instructions and contributing to better ways of working.Maintain a flexible approach to work, recognising that responsibilities may evolve in line with customer needs, service development and organisational requirements.WIDER TEAM NETWORK(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)InternalEstablish and maintain productive working relationships with consultants, project managers, account managers, data teams, service leads and wider Services colleagues.ExternalCustomer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers.QUALIFICATIONS, EXPERIENCE, & SKILLS: (DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)Educational Qualifications:Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C)A-Levels ESSENTIAL DESIRABLEExperience:Existing Lead Consultant or Senior Consultant for more than 2 years.ESSENTIALCORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)Experience in a licensing, SAM, cloud optimisation, ITAM, reporting or analytical roleExperience working with Microsoft 365 licensing, usage, consumption or optimisation dataExperience working with Azure cost, consumption or optimisation reportingExperience creating customer-facing reports and presenting findings to customers or internal stakeholdersExperience working within a project delivery, managed service or customer success environmentExperience supporting licence compliance, ELP, entitlement, renewal or optimisation activitiesStrong Excel skills, including the ability to analyse, manipulate and present data clearlyAbility to turn complex licensing or consumption data into clear customer recommendationsConfident presenter and communicator, able to explain findings to customers and internal teamsStrong attention to detail and commitment to report accuracyAbility to manage multiple concurrent tasks and deadlinesExperience with Power BI or dashboard-style reportingFamiliarity with Microsoft admin portals, Azure Cost Management, licensing portals or optimisation toolsetsAbility to work independently and escalate issues appropriatelyMEASURES & GOALS(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)OBJECTIVEMEASUREFREQUENCYSuccessful Microsoft 365 and Azure report creationReports are accurate, complete, quality assured and delivered within agreed timelinesOngoingCustomer-facing presentation qualityPositive feedback from consultants, service leads, account teams and customers on clarity, professionalism and usefulness of reporting outputsOngoingData quality and issue managementData anomalies are identified, documented, escalated and resolved through the appropriate processOngoingService improvement contributionMeaningful contributions to improved templates, work instructions, reporting processes and repeatable delivery methodsQuarterlyInternal stakeholder satisfactionPositive feedback from consultants, PMO, BI/data teams, account managers and service leadsOngoingCustomer value and optimisation insightReports include clear, practical and commercially relevant recommendations for optimisation, risk reduction or cost avoidanceOngoingTask ownership and governanceAssigned tasks are kept updated in agreed systems, with clear status, dependencies and escalationsOngoingKnowledge developmentContinued development of Microsoft 365, Azure, licensing and optimisation knowledgeQuarterlyTeam contributionSupports knowledge sharing, peer review and wider License Services collaborationOngoingJobFamilyEmployeeJobFunctionService DeliveryPayTypeSalary