Family Help Key Worker

This is your moment Shape the Future. Feel Supported. Belong in Newcastle

Newcastle is more than a workplace - it’s a community. A vibrant, multicultural city where creativity, kindness, and resilience run deep. From the Quayside to Jesmond Dene, from Ouseburn’s indie cafés to our world class universities, this is a city that welcomes you and your ideas with open arms. 

About the Role
We are recruiting to an exciting, newly created Family Help Key Worker role to support our Family Help Service.

We currently have opportunities available across two teams within Children and Families.

There are two vacancies (1 Permenant Post  and 1 Fixed Term 12 months post ) within the Main Family Help Service and one  vacancy within the Additional Support Team (Permanent Post).
Applicants are encouraged to indicate their area of interest within their application. These roles provide an exciting opportunity to work with children, young people and families across a range of service areas, supporting positive outcomes and delivering targeted interventions to those who need them most.

Our Additional Needs Team 
Our Additional Support Team works with children and young people with disabilities and their families to ensure they receive the right support, at the right time. The team takes a strengths-based, relationship-focused approach, working closely with families, education, health colleagues and partner agencies to understand individual needs and promote positive outcomes.

Our Family Help Service 
The ambition for Family Help in Newcastle is for families to receive the right support at the right time and at the first time from the right people. The level of support can vary depending on the needs of the family. Family Help is underpinned by relational practice. In Newcastle, we have established a Family Help Service which provides a seamless service throughout the targeted Early Help and Child in Need spectrum. 

Within Family Help there is a range of skills and experience delivered by Family Help Keyworkers and Social Workers which encompasses our Family Help Lead Practitioners. Support is also provided by Family Support Workers who can deliver specific help to families.

Family Help in Newcastle is locality-based, meaning that professional relationships are established to support families and encompasses 8 locality-based Family Help Teams. Family Help Lead Practitioners within the Family Help Service come from a variety of disciplines who lead and coordinate support for families.

Family Help Lead Practitioners will work with families to build strong relationships based on respect and work in a strengths-based way, recognising that families, and family networks, will often have solutions to their own challenges. 

This is a rewarding opportunity to support some of our most vulnerable children and young people, helping families navigate services, access appropriate support and maximise opportunities for independence, development and wellbeing. The team is committed to working collaboratively with families, recognising their expertise and ensuring the voice of the child remains at the heart of all decision-making.

Working within the Additional Support Team offers the chance to make a real difference to the lives of children and young people with disabilities while being part of a supportive, experienced and dedicated service.

Why Newcastle, Why Now
We’re not just a local authority. We’re a city with ambition, heart, and a bold vision for children. At Children & Families Newcastle, we’re building something special: a service rooted in relationships, restorative practice, and real impact. 

We’ve been judged Good with Outstanding areas by Ofsted — and we’re not stopping there. We’re working towards becoming a UNICEF Child Friendly City and a Marmot City, tackling inequality and putting children at the centre of everything we do. 

Families First: Transforming How We Support Children and Families
Families First is at the heart of our transformation in Newcastle. It’s a whole system shift designed to give children and families the right help at the right time and to make our practice more meaningful, relational, and effective.

Through earlier intervention and prevention, our new Family Help teams step in at the right time, when families need support, helping them work through challenges they face.  We’re breaking down traditional silos by bringing local authority services together with police, health, and education partners to create a single, seamless system of support.

Families are placed firmly in the lead through Family Led Decision Making now embedded as standard practice, ensuring their voices shape the decisions that matter most. We’re strengthening support networks so more children can remain safely at home, including increased support for kinship carers. Instead of “stop/start” involvement, families will experience consistent, long-term relationships with one Lead Practitioner walking alongside them throughout their journey. And when significant harm is present, our new multidisciplinary child protection teams provide expert, decisive intervention. Families First is about doing what works, earlier, together, and with families at the centre.

A Culture Where You Can Thrive 
Our values are simple but powerful: Be safe. Be heard. Be innovative. Be supported. 

We want Newcastle to be a place where people enjoy coming to work, where you feel able to talk openly when things are difficult, where your ideas matter, and where you’re encouraged to grow. We invest in our people because we want them to stay, progress, and build long-term careers with us. 

Our leadership team is visible, approachable, and deeply connected to the realities of frontline practice. They understand the pressures, celebrate the successes, and stand alongside you when challenges arise. 

Flexibility That Works for Real Life?
We know that great social work happens when people have balance, space, and trust. That’s why we offer: While many employers are pushing for a return to the office, we continue to recognise the value of working from home.  Which means hybrid working that genuinely works - not just in name, meaning the freedom to avoid the rush hour or do the school run. 
The ability to carry over up to one week’s worth of flexi with an allowance of two days a month to take off. 
A culture that recognises you’re a whole person, not just an employee. 

A Connected, Supportive Workplace
Our teams are based in our locality bases in the heart of our communities and at Partnership House, a modern, collaborative space designed to support meaningful relationships and team connection. 
You’ll also benefit from: 

• Free parking 
• Excellent transport links. Regent Centre Metro is a 5minute walk from the office, and it’s only 13 minutes into the city centre for after work plans 
• Pool car scheme 
• NHS car fleet scheme 

Benefits That Make a Real Difference
We want you to feel valued, not just in your work, but in your everyday life. Through our benefits package, you’ll have access to: 

• Vivup discounts, including savings at major supermarkets and 5% off at B&Q 
• £12.50 spa days at the Crowne Plaza 
• Discounted gym memberships 
• 10% off Mr Mulligans
• A wide range of wellbeing, lifestyle, and financial support offers

It’s all part of creating a workplace where you feel appreciated, supported, and part of something bigger. 

A Community That Welcomes You
Newcastle is a city full of energy, warmth, and opportunity. A place where people look out for each other. A place where you can build a career, make a difference, and feel like you belong. 
Grow your practice. Make a difference. Thrive in Newcastle. 
This isn’t just another job. This is Newcastle. 

Our Commitment
Newcastle City Council is committed to equality, diversity and inclusion and to building services that reflect, value and respond to our communities. 

We welcome applicants from all backgrounds, and particularly from individuals whose identities or experiences are currently underrepresented in our workforce. 

We recognise that this role involves sensitive and sometimes emotionally demanding work relating to racism and inequity. You will be supported through reflective spaces, supervision and team-based support tailored to your needs 

Your Next Step 
Interested in a career with Newcastle City Council?
If you’re committed, and ready to take the next step in your career, this is your moment.

How to Apply
For an informal conversation about the role, please email View email address on northeastjobs.org.uk

Apply online at , select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity.  If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s).  It is a criminal offence for a barred individual to apply for a job in regulated activity.  

Please note, all fixed term posts are available for secondment, for a secondment you must gain your managers approval prior to applying.