Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems.
Key Responsibilities
- Manage helpdesk tickets and resolve IT issues efficiently
- Support laptops, monitors, docks and meeting room equipment
- Provide support for corporate iPhones and personal devices
- Troubleshoot network and connectivity issues
- Manage user accounts for new starters and leavers
- Keep IT asset records up to date
- Provide basic IT inductions for new users
- Manage Teams, Exchange Online groups and distribution lists
- Assist with IT equipment rollouts and office projects
- Support users with Microsoft 365 and internal applications
- Help maintain the helpdesk, automated processes and phishing awareness systems
- Embrace new technologies, including automation and AI
About You
You will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies.
Experience Required
- At least 3 years of hands-on IT support experience
- Active Directory administration
- Windows 11 and Microsoft 365 support
- Laptop hardware support
- Ticket-based helpdesk systems
- Video conferencing equipment
- Strong troubleshooting and customer service skills
Desirable
- Azure and Azure AD
- Microsoft or CompTIA qualifications
- iPhone and iOS support
- Power Automate
- Software testing
- ITIL
The role offers a friendly, supportive working environment, good work/life balance and hybrid working
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.
Vacancy posted 4 days ago
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