Senior IT Support Analyst

Senior IT Support Analyst

Bristol

£35,000 - £37,500 per annum

VIQU have partnered with a growing building services organisation in Bristol who are hiring

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security.

The ideal candidate will have hands on experience proving 2 nd - 3 rd line support in a Microsoft environment, and capable of leading service management and project delivery.

Experience required for the Senior IT Support Analyst

* Previous experience in a senior IT support position, managing 2 nd to 3 rd line tickets independently.
* Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
* Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
* Experience with security tools like Microsoft Defender.
* Understanding of networking fundamentals.
* Interest in automation and AI.
* Strong communication and stakeholder management skills.
* Experience with Dynamics 365 would be advantageous.

Job Duties of the Senior IT Support Analyst

* Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
* Provide IT support to 300+ end users.
* Implement and maintain Intune, AD and Entra ID solutions.
* Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
* Conduct security assessments using Defender and maintain disaster recovery systems.

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the Show email

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