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Housing Officer Location: Bristol, BS1 Contract: Temporary, initially 3 months Hours: 37 hours per week Positions: 3 Working pattern: Hybrid – office, onsite and home working Driving licence: Required – pool car available DBS: Standard DBS required About the Role We are looking for an experienced Housing Officer to join a busy Tenancy Management Team. You will manage a designated housing patch, overseeing tenancies from start to finish and providing support to tenants to help sustain their tenancies. The role will involve dealing with tenancy breaches, anti-social behaviour, hate crime, complaints and complex housing matters, while working closely with tenants, colleagues and partner agencies. Key Responsibilities
- Manage a designated patch of tenancies and housing sites.
- Manage and prioritise a varied caseload.
- Deal with tenancy breaches, ASB and hate crime.
- Identify tenant support needs and make appropriate referrals.
- Handle complaints and complex enquiries.
- Work with residents, partner agencies and other professionals.
- Attend multi-agency meetings, case conferences and resident groups.
- Maintain accurate housing and case-management records.
- Support initiatives to improve local communities and housing estates.
Vacancy posted 11 hours ago
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