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Customer Service Advisor - Magherafelt - Permanent
Join a team in Magherafelt as a Customer Service Advisor and play a key role in addressing the needs of customers in a helpful and friendly manner.
About the role:
- £Competitive salary
- Magherafelt
- Full time, 37.5 hours per week
- Monday - Friday
- Permanent position
What you’ll be doing in this role:
- Respond to customer queries by phone, email, and live chat.
- Support customers through the order process, including orders, fabric samples, and spare parts.
- Maintain strong product knowledge and explain technical blind-related information confidently.
- Share common customer feedback or recurring issues with the Team Leader.
- Deliver a first-class customer experience aligned with the brand.
- Manage daily workload effectively and stay organised.
What you'll need for this role:
Essential:
- 1+ years’ experience in customer service or a similar role.
- A genuine passion for helping people, with the patience to listen and the confidence to guide.
- Strong communication skills and the ability to stay calm under pressure.
- Computer confidence, great phone etiquette, and an organised approach.
- A positive attitude, pride in your work, and the energy to match.
- Proficient in MS Office packages, Word, Excel, Outlook.
Desirable:
- Previous customer service experience within a manufacturing organisation.
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you. Apply online, email Show email or call Tina on Show phone number to find out more.
Riada Resourcing is an equal opportunities employer.
Vacancy posted 3 days ago
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