Register Your Interest - Customer Service Specialist
REGISTER YOUR INTEREST
- Location: Smethwick Head Office
- Days of Work: Monday to Friday plus some weekends
- Hours of work: Between the hours of 8.00am and 6.30pm
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Love turning a customer’s day around? Ready to bring your high-energy customer service skills to a fast-paced, modern call centre environment? DPD the UK’s most sustainable delivery company is looking for clear communicators to join our high-performing, friendly team!
With a turnover nearly £2 billion, we offer job security, continuous career progression, and an inclusive culture where you truly belong.
Your Role on the Frontline as our Call Centre Customer Service Specialist, you’ll be the voice of DPD, taking ownership of incoming customer calls and resolving issues head-on.
Answer call queries regarding package delivery status, tracking, and collection needs with speed and empathy.
Identify underlying issues quickly and take complete accountability to resolve complaints on the first call.
Maintain key contact centre metrics including Average Handling Time, Response Times, Quality & Compliance, and Right 1st Time Resolution.
Liaise internally across departments to ensure seamless service for every customer.
Qualifications
What You Bring to the Team
Proven background in a fast-paced contact centre or inbound customer service environment.
Confident, warm telephone manner with outstanding listening skills to build quick rapport.
Ability to thrive under pressure while staying polite, professional, and patient.
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
Tech-savvy with experience navigating software like Salesforce, Microsoft Office, and Google Workspace.
Alignment with our core DNA: Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
£15.46 per hour
...tasks * Collaborate with Project Managers and Commercial Service Managers * Support incident response duties to help communities... ...via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are...SuggestedHourly payFull-timeImmediate startMonday to FridayFlexible hours£12.71 per hour
...Receptionist (Probation Service Band 2) Location: National Probation Service Unity House, 14-16 New Street, West Bromwich Ringway... ...via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed...SuggestedTemporaryProbationary periodMonday to FridayNight shift£26.4k per annum
...and procedures Providing excellent customer service and supporting a positive experience for... ...Organisations category ( The Times ). Interested?For a full Role Profile, please click ‘... ...' below. Applying is easy - simply register on our candidate portal answer the pre...SuggestedPermanentNight shift£26k - £27k per annum
...Administrator to process sales orders in a timely manner, ensuring customer expectations are exceeded. This is an exciting opportunity for... ...Be able to work under pressure and at a fast pace Keen interest in fashion and retail Good telephone manner. Ability to communicate...SuggestedFull-time£25k - £30k per annum
...always providing a professional and friendly service. We are looking for someone who enjoys... ...takes pride in delivering an outstanding customer experience. This is a varied position... ...a busy office environment. Apply now if interested or call Kieran at Katie Bard for more information...SuggestedPermanentOn-site£37.77k per annum
...Tenancy and Housing Management services? Are you looking for an... ...meaningful frontline contact with customers? Then look no further. We... ...appropriate escalation where specialist intervention is required.... ...to develop your potential. Interested? For the full Role Profile...PermanentFull-timeOn-siteMonday to FridayShift work£12.87 per hour
...retailer that’s passionate about making customers happy, this could be the perfect fit for... ...a good job and providing great customer service, you’ll fit right in. No retail experience... ...Ask the right questions: Show genuine interest in customers' projects so you can help them...PermanentApprenticeshipFixed-term contractSummer work£13.07 per hour
...retailer that’s passionate about making customers happy, this could be the perfect fit for... ...a good job and providing great customer service, you’ll fit right in. This is a position... ...Ask the right questions: Show genuine interest in customers' projects so you can help them...PermanentFull-timeApprenticeshipSummer work£25k - £26k per annum
...have administration experience. Please apply now if you are interested in the above! If you have any queries about the role contact Katie... ...43. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer....Hybrid workingMonday to Friday- £64k - £87k per annumEstimated...corporate practice as well as other specialist teams including real estate,... ...duties, conflicts of interest, governance frameworks, Companies... ...reconstruction of statutory registers. · Play a key role in the... ...identifying opportunities to expand service lines, improve efficiency and...Long-term contractPermanentPrivate practiceHybrid workingFlexible hours
- ...to manage competing priorities. An innovative mindset with an interest in product management and user-centred design. Experience... ...ownership. Why Join Isio Isio is a fast-growing professional services business, that offers career development through an evolving...Hybrid workingImmediate startFlexible hours
£20 - £27 per hour
...reporting dashboards. Maintain action trackers, commitments registers, communications logs and project records. Assist with the collection... ...maintaining registers, trackers, logs and project records. Please send your CV if you're interested in this opportunity....Freelance- £22k - £29k per annumEstimated...in Human Resources. Are you organised, people-focused, and interested in how businesses attract and support great talent? A growing number... ...Coordination, this is your starting point. Click "Apply" to register your free place on our HR Career Webinar, where our experts...Long-term contractFull-timePart-timeTraineeshipInternshipRemoteFlexible hours
£27.55k - £29.17k per annum
...programme which provides all professional services staff with development opportunities and... ...understanding of how to deliver excellent customer service. The ability to interact with... ...applications: We want to understand your genuine interest in the role and for the written elements...PermanentFull-timeImmediate startFlexible hours1 day/week£22.89k - £24.78k per annum
...creative hubs for both the expressive arts and specialist technical and digital skills. We are a... ..., you will provide an efficient service, ensuring the smooth day-to-day operation... ...unique educational pathways for learners with interests in performing arts and digital technologies...PermanentFull-timeTerm-timeNo agencyOn-site- £85k - £113k per annumEstimated...As a Commercial Operations and Enablement Specialist within our Controls EMEA business, you... ...activities. Working closely with Sales, Service, Marketing, Product Management, Finance,... ...or international commercial teams. Interest in developing advanced analytics, automation...Full-timeHybrid working
- £36k - £49k per annumEstimated...the global leader in lifestyle and travel services. Since 1998, our personalized, world-... ...world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work... ...to incorporate their aspirations and interests into their career at Ten and we are there...40 hours/weekPermanentFull-timeHybrid workingOn-siteRemoteWork from homeFlexible hoursShift workNight shift
£75k - £85k per annum
...reputation for technical expertise and client service. With a number of growing offices and a... .... Working alongside experienced tax specialists, you'll have the opportunity to develop... ...your career while supporting a diverse and interesting client base. Your new role As a...PermanentHybrid workingFlexible hours- ...team and senior leaders to ensure accurate monitoring and timely follow-up. Your responsibilities will include: • Managing daily registers and first-day absence calls • Monitoring attendance trends and preparing weekly reports • Liaising with parents and carers...
£13.45 - £14.45 per hour
...other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same.... ...making sure that every customer receives the service they deserve. In return, we’ll give... ...even become a Freshness, Non-Food or Bakery Specialist. What you'll do Be a Lidl expert,...Hourly payPart-timeShift workNight shiftAfternoon shiftEarly shift£12.71 per hour
...company based in Aston . This is a fantastic opportunity for someone with strong organisational skills and a proactive approach to customer service. Key Responsibilities: Processing customer orders accurately and efficiently Handling incoming enquiries via phone and...Full-timeTemporaryMonday to Thursday£33k - £35.61k per annum
...position within the Centre for Custom Medical Devices led by Dr... ...required/appropriate provide a service/facility for overseeing purchase... ...STEM field. Proven specialist knowledge of additive manufacturing... ...to the local and wider interests. Extensive proven practical and...Full-timeFixed-term contract£25k - £30k per annum
Company: TMRG Job Type: Permanent, Full Time Salary: £25000 - £30000/annumPermanentFull-time£28k - £31k per annum
...dependent on experience Corus Consultancy is currently recruiting for an experienced and customer-focused Sales Administrator to join a busy and fast-paced sales and customer service team in Birmingham. This is an exciting opportunity for someone who enjoys building...Long-term contractFull-timeMonday to Friday- ...individual style. WE NEED YOU TO: Consistently deliver exceptional service Responsible for holding keys for the store and ensuring the... ...Strong communicator Understanding of excellent service Interest and awareness of key fashion trends Self-motivated and driven...Hourly payPart-timeFlexible hours
- £27k - £34k per annumEstimated...their passion for our product into a true customer experience ensuring our customers always... ...Demonstrate a strong understanding of customer service and be confident to build rapport with... ...& Mental Health First Aiders Interested? Apply Now! At Dr. Martens, we are committed...Part-timeFlexible hoursShift work
- ...You never know what future outcomes your customer interaction might spark, or who someone might... ..., you’ll help people discover new interests, explore their creativity, find a new hobby... ...healthcare costs. And loads more! – Long service awards, pension, life assurance, Cycle to...Flexible hoursShift work
- £37k - £49k per annumEstimated...working with people. They enjoy giving our customers a fantastic experience and work together... ...) – increasing to 35 days with length of service Annual discretionary profit related... ...for this role however we are particularly interested in speaking to eligible candidates from the...Fixed-term contractFlexible hours
- Location: Birmingham, West Midlands Start Date: ASAP Salary: Competitive, dependent on experience An excellent opportunity for a Reception & Admin Assistant in a primary school setting. A well-organised primary school in Birmingham is seeking a Reception & Administration...On-siteImmediate start
£37.28k per annum
...commitment to the aims of the National Institute of Teaching. An interest in the education sector and a belief in the value of teachers... ...education setting, such as a Disability, Mentoring or Wellbeing Service. Further postgraduate training related to student support,...Part-timeFixed-term contractHybrid workingFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Register Your Interest - Customer Service Specialist. Be the first to apply!
- customer service advisor british gas Smethwick, West Midlands
- customer service representative Smethwick, West Midlands
- technical customer service advisor Smethwick, West Midlands
- customer service assistant at the range Smethwick, West Midlands
- customer service advisor o2 Smethwick, West Midlands
- customer service administrator Smethwick, West Midlands
- customer service advisor at teleperformance Smethwick, West Midlands
- horticulture customer advisor Smethwick, West Midlands
- customer service advisor tfl Smethwick, West Midlands
- customer service assistant Smethwick, West Midlands