Administration Coordinator Facilities

At Anabas, we believe great Facilities Management is about more than simply responding to requests. Its about anticipating problems, communicating brilliantly, coordinating people and resources, and delivering a service that our clients can rely on.

Interested in this role You can find all the relevant information in the description below.
Administration Coordinator Facilities Management
Location: Darlington
Hours: MondayFriday, between 8:00am 5:00pm, with occasional out-of-hours on-call cover
Contract: Full-time permanent.
£27,165 per anum
Be the person who keeps everything moving.
Were looking for an experienced, organised and proactive Administration Coordinator to join our busy Darlington team.
This is an excellent opportunity for an experienced Facilities Administrator, Helpdesk Coordinator, FM Administrator, Facilities Coordinator or Senior Administrator who enjoys taking ownership, solving problems and working at the heart of a fast-paced operation.

? Why join Anabas? This is more than an administration role. Youll be joining our Facilities Helpdesk team where your organisation, communication and decision-making directly contributes to the quality of service we provide to our clients.
We invest in our people and want you to develop with us.
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About the role Youll be a key point of contact for our clients, engineers, subcontractors and internal teams, helping to ensure that reactive maintenance, planned works and day-to-day facilities activity are delivered efficiently and professionally.
Youll take ownership of requests from initial contact through to completion, coordinating engineers and subcontractors, keeping clients informed and ensuring our systems and records remain accurate.
No two days will be exactly the same. Youll be balancing competing priorities, responding to urgent requests, coordinating schedules and supporting the wider Facilities Management team to deliver an outstanding service.
? What youll be responsible for Managing incoming requests through our helpdesk, client inboxes and telephone lines
Acting as a professional and responsive first point of contact for clients and site teams
Logging, updating and closing jobs accurately on our QFM CAFM system
Coordinating engineers and subcontractors to ensure jobs are progressed efficiently
Scheduling reactive callouts and planned preventative maintenance (PPM) activities
Monitoring outstanding jobs and proactively following up to ensure deadlines and expectations are met
Keeping clients, engineers and colleagues updated throughout the lifecycle of jobs
Arranging travel and accommodation for engineers and operational teams
Ordering materials and goods as required
Raising and managing purchase orders through Sage 200
Liaising with engineers, subcontractors, suppliers and site-based teams
Maintaining accurate records and ensuring CAFM data is kept up to date
Providing administrative and operational support across the Facilities Management function
Providing cover for the out-of-hours on-call rota when required
Attending site when necessary to support operational requirements
? Who were looking for Were looking for someone who is confident, commercially aware, highly organised and comfortable taking ownership .
You may currently be working as a Facilities Administrator, Facilities Coordinator, FM Helpdesk Coordinator, Helpdesk Administrator, Maintenance Coordinator, Contract Administrator or Senior Administrator and be ready to take the next step in your career.
You'll be someone who can manage a busy workload without losing sight of the detail or the customer experience.
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You'll bring:
Previous experience in a busy administrative, coordination or Facilities Management environment
Experience working within a facilities, maintenance, property or service-based operation would be highly advantageous
Strong communication skills and the confidence to deal with clients, engineers and subcontractors at all levels
Excellent organisational and time-management skills
The ability to prioritise competing demands and remain calm under pressure
Strong attention to detail and a commitment to maintaining accurate records
Confidence using Microsoft Office, email and business management systems
Experience with a CAFM/helpdesk system would be an advantage
Experience with QFM and/or Sage 200 would be highly desirable, although training can be provided
A proactive approach someone who sees what needs doing and gets it done
A positive, collaborative attitude and a genuine commitment to delivering excellent customer service
? You'll receive:
33 days annual leave , including Bank Holidays
Employee Assistance Programme
Recognition and Reward scheme
Cycle to Work scheme
Company events
Training and development opportunities
Subsidised gym membership
Access to healthy snacks and drinks
A supportive and collaborative working environment
The opportunity to develop your career within Facilities Management
? Ready to take the next step? xkybehq If youre an experienced administrator or Facilities Management professional who enjoys coordination, problem-solving and taking ownership , wed love to hear from you.
Join Anabas and become a key part of the team that keeps our clients' facilities safe, efficient and running smoothly every day.
Apply today and take the next step in your Facilities Management career.