Retail Area Manager

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

As Retail Area Manager in our WE Region, you will be responsible for leading and driving the performance of a team of Shop Managers and Marketplace Managers to help make sure our Ladbrokes & Coral betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry.

Reporting to the Regional Operations Manager, you will be a key part of the Regional Operations Team. This team works closely with the Head of Retail & Product, Regional Operations Manager, and other key stakeholders to fully support and deliver the Retail Plan. Each Area Manager has P&L responsibility for all shops within their Area.

• Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry?

What you will do

• Deliver EBITDA targets within your area utilising the scorecard to measure success.
• Ensure all activity within the area complies with the requirements of the Local Regulatory body, the Company's licence and Health & Safety, protecting customers, colleagues and the business.
• Responsibility for the rigorous delivery of the business plan and solve issues specific to your area in the most effective way.
• Monitor KPIs and data to ensure continuous improvement of shop performance.
• Diligently manage all cost lines within the budget, ensuring you implement all profit protection processes effectively.
• Understand and implement what is required to deliver the ROI from all CAPEX spend.
• Have a deep local knowledge of the Area in which you operate and a curiosity about competitor activity and what is happening across the industry.
• Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard.
• Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a succession plan.
• Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.

Qualifications

• Do you have experience working in a tough multi-site environment (betting/leisure/retail/hospitality preferred) within a Middle Management capacity?
• Are you an experienced manager who has previously managed and led successful teams, with experience improving colleague engagement?
• Do you have previous experience of P&L ownership?
• Are you a strong implementer who can take appropriate action from a set of agreed plans, data, processes?
• Are you driven and enthusiastic with an ability to inspire and motivate others?
• Are you able to prioritise a varied workload effectively for optimum business impact?

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

In this field-based role, you can expect to receive benefits like

• Generous Group Bonus scheme
• Company car or car allowance
• Private medical insurance
• Pension scheme - Defined contribution with company matching up to 6%.
• Life assurance - 4x Annual Salary
• Sharesave scheme
• Income protection
• Additional 'It's Your Game' day off
• Entain & Enhance days – 2 paid days off for professional or personal development

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.