Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Digital Application Support Agent

£23.8 - £28.1 per hourEstimated

Role Purpose
Provide hands-on support and continuous improvement for DMG Events’ marketing and event technology applications. This role ensures the reliability and responsiveness of platforms such as marketing automation, websites, content management, event management, conference management, and analytics, enabling marketing teams to deliver effective, data-driven campaigns, and event teams successful events.
Key Responsibilities
•Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications
•Configure, maintain, update, and support these applications, ensuring performance and availability for marketing campaigns.
•Act as a first point of contact for marketing and event users and platform vendors/developers, ensuring effective collaboration and issue resolution.
•Author and maintain process, application, and user documentation to build a sustainable knowledge base across Marketing, Event and Technology.
•Assist in delivering training and support a network of Super Users within Marketing to increase adoption and confidence in the tools.
•Manage and prioritise service desk tickets, escalating incidents where necessary and ensuring timely resolution of high-impact issues.
•Identify recurring problems and recommend preventative solutions or platform improvements.
•Proactively manage stakeholder expectations by providing regular updates on incident resolution and enhancement delivery.
•Support compliance with data quality standards across marketing and event applications.
•Partner with Marketing and Event stakeholders to align platform setup, enhancements, and support with campaign timelines and business objectives.
•Coach and mentor mid-level and junior support analysts
Qualifications
•Strong background in digital application or MarTech / Event application support.
•3-5 years experience using service desk/ticketing platforms (e.g. Jira, ServiceNow, FreshDesk).
•Familiarity with one or more of: CRM/CDP systems, marketing automation (e.g. Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web platforms, Event Registration & Management platforms, or reporting/analytics tools.
•Understanding of data quality, GDPR, and marketing compliance requirements.
•Awareness of how applications are deployed and supported in production, including risk points.
•Knowledge of Agile working practices is a plus.
•Technical literacy (e.g. basic API knowledge, SQL queries, or scripting) an advantage
•Experience using low/no-code platforms such as Qlik to manage data integrations between event and marketing applications.
Ideal Candidate
•A digital applications generalist with experience supporting event and marketing technology platforms.
•Strong communicator, able to explain technical issues in clear, non-technical language.
•Service-minded and collaborative, comfortable working with busy Event and Marketing teams.
•Organised and proactive, balancing immediate support needs with longer-term improvements.
•Technically literate to be able to query API’s directly to problem solve
•Experience using Qlik as a low-code platform to manage data throughput from one service to another

dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.

Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Senior Digital Application Support Agent in London vacancy
  • £74k - £95k per annumEstimated
     ...strive to broaden individual impact with support from managers, mentors, and teams. At the...  ...a collaborative environment. Yelp’s Application Security team protects Yelp's users, services...  ....  ~ Opportunities to participate in digital events and conferences. ~£75 per month... 
    Senior
    Digital
    Remote
    Flexible hours
    London
    27 days ago
  • £49k - £66k per annumEstimated
     ...designers, engineers, scientists, digital innovators, program and...  ...multidisciplinary Water Team as a Senior Wastewater Hydraulic Modeller....  ...an exceptional opportunity to support a talented, diverse team...  ...technical innovation including application of new technologies; problem solve... 
    Senior
    Digital
    Long-term contract
    Full-time
    Part-time
    Hybrid working
    On-site
    Remote
    Flexible hours

    AECOM

    Croydon, Greater London
    15 days ago
  • £65k - £75k per annum

    Company: BRANDON JAMES Job Type: Permanent, Full Time Salary: £65000 - £75000/annum
    Senior
    Permanent
    Full-time

    BRANDON JAMES

    Holborn, Greater London
    9 days ago
  • £75k per annum

     ...Job Description: Senior Software Engineer - Maximus Salary: Up to £75K (dependent...  ...Technology team and help build the digital solutions that support Bupa's business operations. Working...  ...Maximus Product team, you'll develop applications and services that improve the way... 
    Senior
    Digital
    Permanent
    Full-time
    Hybrid working
    Flexible hours
    Shift work

    Bupa

    London
    7 days ago
  • £57k - £74k per annumEstimated
     ...partner specialising in Enterprise Applications, delivering ERP, HCM and EPM...  ...and managed services, we support some of the UK and Ireland’s...  ...Recognised as a leader in AI & digital transformation consulting...  ...currently seeking an experienced Senior Oracle Applications DBA... 
    Senior
    Digital
    Full-time
    Hybrid working
    On-site
    Remote
    Flexible hours
    Shift work
    Night shift
    Rotating shifts

    Version 1

    London
    6 days ago
  • £60k - £81k per annumEstimated
     ...designers, engineers, scientists, digital innovators, program and...  ...the lookout for a passionate Senior Flood Modeller to join our dynamic...  ...Mentor staff within the team to support their professional development...  ...Additional Information Application Support We celebrate... 
    Senior
    Digital
    Long-term contract
    Full-time
    Part-time
    Hybrid working
    On-site
    Remote
    Flexible hours

    AECOM

    Croydon, Greater London
    15 days ago
  • £55k per annum

     ...periods of fully on-site required) Contract: Full time, Permanent What are we looking for? The IT Digital Application Senior Analyst Cancer Services acts as a key support to the primary expert for the applications within their area of responsibility. Reporting to the... 
    Senior
    Digital
    Permanent
    Full-time
    Hybrid working
    Immediate start
    Monday to Friday

    Cleveland Clinic London

    London
    20 days ago
  • £43k - £57k per annumEstimated
     ...people and animals everywhere. Apply today! Job Details This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Senior Import Agent is responsible for supporting all aspects of daily import operations,... 
    Senior
    40 hours/week
    Full-time
    Relocation
    5 days/week
    Flexible hours
    Night shift

    World Courier

    Feltham, Greater London
    19 days ago
  • £67k - £86k per annumEstimated
     ...WPP.com.   Why we're hiring: WPP is looking for a Senior Product Manager to lead Agent Hub & Catalogue , a core capability within WPP Open,...  .... WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular... 
    Senior
    Hybrid working
    On-site

    WPP

    London
    10 days ago
  • £145k - £180k per annum

     ...and Hunter Douglas to deploy AI agents that power personalized,...  ...experiences are being redefined from support tickets and hold music to...  ...teams behind you. This is a senior individual contributor role. You...  ...at any time according to applicable compensation and benefits plans... 
    Senior
    Full-time
    On-site

    Decagon

    London
    13 hours ago
  • £47k - £63k per annumEstimated
     ...generation, semantic search, RAG, and agents. We believe that our work is...  ..., and we’re looking for a senior member for the Agent Code team...  ...that can interact with the digital world to solve complex tasks with...  ...with frontier LLMs and their applications in code generation or... 
    Digital
    Full-time
    On-site
    Remote
    Flexible hours

    Cohere

    London
    more than 2 months ago
  • £650 - £700 per day

     ...focused on shaping and scaling AI agents and copilots across a large...  ...the market and reflects the seniority and impact of the role. Why...  ...across business, operational, digital and data teams. Shape governance...  .... Provide hands‑on support to teams building and deploying... 
    Digital
    Remote job
    Daily pay

    NonStop Consulting

    London
    11 days ago
  • £63k - £83k per annumEstimated
     ...technology to transform data management: ‘EY.ai Data Agents’. EY.ai Data Agents are the core trusted digital assistants of EY’s data estate. Built to perform,...  ..., including solution design, commercial models, and support structures. Establish standards, methods, and tools... 
    Digital
    On-site
    Immediate start
    Flexible hours

    EY

    London
    more than 2 months ago
  • £56k - £73k per annumEstimated
     ...WPP.com.   Why we're hiring: WPP is looking for a  Senior Product Manager to lead Agent Builder , a core capability within WPP Open, our AI-...  .... WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular... 
    Senior
    Hybrid working
    On-site

    WPP

    London
    10 days ago
  •  ...projects taking place today. We are currently recruiting for an Agent to join our heavy civils team in Central London As the Agent...  ...processes accessible to everyone, so if there is any way that we can support you to enable you to be the best you can, please contact the HR... 
    Senior
    Full-time

    Joseph Gallagher Limited

    London
    more than 2 months ago
  • Company: MORSON EDGE Job Type: Contract, Full Time
    Senior
    Digital
    Full-time

    MORSON EDGE

    London
    9 days ago
  • £42k - £55k per annumEstimated
     .... And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.... 
    Senior
    Digital
    Permanent
    Full-time

    moo

    London
    20 days ago
  • £60k - £70k per annum

     ...End to end brand strategy and performance Full lifecycle NPD from idea to launch High impact campaigns across TV, digital, and in store Agency partnerships to bring brilliant ideas to life Cross functional collaboration across Sales, Finance, and Supply One... 
    Senior
    Digital
    Permanent

    Michael Page

    West London
    a month ago
  • £86k - £115k per annumEstimated
     ...can feel they belong, are valued, supported and empowered to succeed. If you...  ...career so you can shape the future. Senior Full-Stack Engineer - AI Agent Platform London Victoria Office...  ...you can architect complex frontend applications with good state management,... 
    Senior
    Hybrid working
    On-site
    Work from home

    Ebury

    London
    17 days ago
  • £51k - £68k per annumEstimated
     ...Industry leader? Well, how about an industry creator?!   At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech... 
    Senior
    Digital
    Full-time

    walkme

    London
    20 days ago
  • £60k - £70k per annum

     ...stakeholders, policymakers, journalists and industry influencers. Contribute to integrated communications campaigns alongside PR, digital and creative specialists. Support new business activity, mentor junior colleagues and contribute to the agency's continued growth.... 
    Senior
    Digital
    Permanent

    Michael Page

    Westminster, Greater London
    5 days ago
  • £66k - £87k per annumEstimated
     ...our expanding infrastructure. About the Role As a Manager / Senior Manager of Institutional/VIP Sales, you will be a key driver of...  ...as the bridge between institutional clients and our full suite of digital asset services — including the Exchange, OTC desk, Custody, CFD/retail... 
    Senior
    Digital
    Full-time

    crypto

    London
    20 days ago
  • £90k - £115k per annum

     ...Job description **SENIOR REGULATORY & COMPLIANCE MANAGER - 6 MTH FTC*** Our client is a prestigious digital-asset platform who offer custody and settlement solutions to a discerning...  ...Drafting registration and licencing applications Undertaking gap analyses to identify control... 
    Senior
    Digital
    Fixed-term contract
    London
    13 days ago
  • £30k - £40k per annum

     ...Senior Large Format Print Operator Salary: 30-40k Location...  ...the opportunity to progress into a role supporting the day-to-day management of the department Operating large format digital print equipment Producing high-quality display... 
    Senior
    Digital

    Key Recruitment (UK) Ltd

    London
    1 day ago
  • £130k per annum

     ...Senior Sales Director – #AdTech & #Programmatic A leading and highly successful global...  ...join their London team. The successful applicant will have regional commercial...  ...and expand strategic relationships with digital agencies and direct advertisers, and other... 
    Senior
    Digital
    Permanent
    Central London
    more than 2 months ago
  • £70k per annum

     ...could fit in a sci-fi blockbuster, you’ll be dealing with more digital storage than your Grandma has Tupperware. Plus, you’ll get to flex...  ...to make a lasting impact on the world. Your work will directly support groundbreaking research that could tackle some of the planet’s biggest... 
    Senior
    Digital
    Permanent

    LinuxRecruit

    London
    more than 2 months ago
  • £47k - £61k per annumEstimated
     ...social game for B2B : proving ROI, scaling employee advocacy, and making social media truly measurable.   The market is shifting. Digital-first buyer journeys are now the norm. The opportunity is massive, and we’re just getting started.   We’re looking for an Account... 
    Senior
    Digital
    Full-time
    Shift work

    oktopost

    London
    20 days ago
  • £108k - £132k per annum

     ...The team advises on a diverse mix of non-contentious technology, commercial and regulatory matters, including: Technology and digital transformation projects Outsourcing transactions Commercial agreements Technology contracting Consumer law issues FinTech... 
    Senior
    Digital
    Fixed-term contract
    Interim

    Michael Page

    City of London, Greater London
    21 days ago
  •  ...agencies, and suppliers. Coordinate internal teams (Marketing, PR, Digital, Sales) to align online and offline activation resources....  ...experience, and compliance. Monitor activation performance and support internal reporting on sponsorship ROI. Candidate Profile... 
    Senior
    Digital
    Afternoon shift

    BYD Europe

    Hounslow, Greater London
    more than 2 months ago
  • £70k per annum

     ...their success! They are looking for a Senior Programmatic Sales Manager to join their...  ...strategic relationships with independent (digital) media agencies and clients/brands direct...  ...progression opportunities for the successful applicants, as my client continue to expand! Up... 
    Senior
    Digital
    Permanent
    Central London
    more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Digital Application Support Agent. Be the first to apply!