Technology Support Analyst

55,000London PermanentAbout the RoleThe Technology Support Analyst I is an integral part of this FirmsTechnology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in their London office.Responsibilities & QualificationsOther key responsibilities include: Providing support to desktop and notebook systems, hardware, and customer related services; Cisco VOIP administration, and associated equipment related to these systems and applications; providing support to printers and Multi-Functional Device (MFD) hardware and settings Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary Keeping abreast of new technologies; reviewing appropriate Technology media sites Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment We’d love to hear from you if you: Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro Demonstrate expert knowledge of standard hardware components and peripherals Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools And have: A high school diploma or an equivalent A bachelor’s degree in Computer Science or Information Systems, preferably Technology support experience Experience in installations and upgrades, training and technical documentation