Medical Secretary - Blackburn

PHL Have an exciting opportunity for a Medical Secretary to join the team on a full-time basis working within our Primary Care Team in Innovation Centre Blackburn.

As a Medical Secretary you will need to provide a comprehensive, confidential and high quality administrative and secretarial service to the clinical team and associated clinical staff. You will be the first point of contact for patients, members of the public, staff and representatives of external organisations; dealing with all enquiries in a professional and courteous manner.

The role requires a high level of self-directed work, autonomous decision making, troubleshooting and the ability to deal sensitively with patients and their families, clinical and non-clinical staff. The nature of this role requires the post holder to be confident and decisive.

Key Responsibilities

• Type clinic letters, clinical documents and other patient-related documentation to a high standard and in accordance with procedures and timescales detailed in the Standard Operating Procedures, noting and actioning any instructions such as patient investigation results, x-ray results, etc.
• Ensure that all correspondence and preparation for clinic letters (including outsourced audio typing and locally generated typing) relating to the consultants is accurate and produced within agreed time frames.
• As and when required to accurately type non-routine/urgent patient related information including medical reports, discharge summaries etc. within specific time frame.
• Prepare cases for the Multi-Disciplinary Team Meetings and action outcomes promptly.
• Support the delivery of the RTT 18-week pathway
• Ensure all clinic/patient correspondence is filed accurately and promptly.
• Deal with all enquiries in a courteous, tactful and discreet manner.
• Providing secretarial and administrative support to consultants and clinical teams to support the delivery of high quality coordinated and integrated care including liaison with patients, carers GP’s and other service users
• Ensure that actions set out in clinical letters are followed up and completed
• To ensure that all actions arising from each patient episode are planned and followed up within agreed timescales and ensure that investigations are actioned and available to each consultant and clinical team when required.
• To process or undertake the administration elements to enable all service users’ needs to be arranged in an order to deliver the 18-week pathway and support the 18-week pathway delivery plan.

Skills and experience

• Educated to GCSE Level or equivalent.
• Maths and English at C or above – or Equivalent qualification/ demonstrable experience.
• Previous Secretarial/ Administrative experience Moderate to excellent speed of typing
• Provide information and guidance to clinical staff and professionals from own and other organisations such as consultant specialists, GPs and nurses.
• Experience of dealing with confidential information
• Ability to promote good working relationships (staff, patients, relatives)

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
• Your Birthday off!.

As part of our ongoing commitment to support the Armed Forces community , PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.