Telecare Responder - Telecare

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle

Sunderland Care and Support is one of the largest providers of social care services within the North East delivering a range of services on behalf of Sunderland City Council. We provide person-centred innovate services that improve the lives of the people we serve. Our mission is to provide customers with the care and support they need to live happy, healthy and successful lives. We value all our staff and believe investing in them through training and development forms the foundation to deliver excellence in care. A career with us not only makes a difference to our customers lives but can also be life changing for you.

Could you respond to emergency calls, gain access and administer first aid if necessary?

Could you assist promoting independent living to customers? If so, we would love to hear from you.

The Telecare Service operates throughout the City, from Hetton and Houghton to Washington and all of Sunderland.

The positions advertised have arisen as a result of investment and development of our Telecare service. The post involves:

• Answering alarm activations across the city which have been raised by the customer or from an allocated assistive technology device
• Assistance to mobilise, personal care, customer falls, ambulance crew assistance
• Responding to assistive technology which may include, property exit sensors, smoke alarms and pressure mats 

All applicants must have a full UK Driving Licence that allows them to drive a manual vehicle

These principal responsibilities are not an exhaustive list of duties, only a general guide to the role. In consultation with the post holder, the duties may change from time to time to reflect the changing needs of the customer/service.

Successful candidates will be required to work a 6 on, 4 off rota.  The shift pattern consists of earlies (6am to 2.30pm), lates (2pm to 10.30pm) and nights (10pm to 6.30am), shift allowance will apply.

The team prides itself on offering excellent customer experiences and support at what can be a difficult time.

We are keen to recruit telecare responders who will join the established team to support the development and maintain the standards of the service and ensure the companies values are at the heart of everything we do. Our values are:

• Respect – We will care and support our customers with sensitivity and empathy, respecting equality and the beliefs and dignity of everyone in the diverse communities that we operate within
• Innovation – We will continue to strive to achieve positive outcomes for those that we support and for our workforce by thinking differently and learning from others
• Integrity – We will act fairly, ethically, professionally and openly in all we do
• Caring – We will provide safe, caring and personal services that support, protect and enable out customers to live fulfilling lives
• Partnership – We will use our energy, skills and resources to deliver the best outcomes, incorporating the perspectives of all our customers and stakeholders
• Valued – We will engage and consult with our customers and staff to promote a culture of inclusivity and kindness. We will acknowledge excellent outcomes and practice and support customers and staff to reach their maximum potential.

Are you a person who is driven and motivated and wants to make a positive difference to a vulnerable adult? The role of professional support is extremely rewarding and in return we offer:

• Induction which will support you in your own personal development.
• A salary of £26,403 to £28,142 (pro rata if working less than 37 hours per week) (Pay award pending)
• Additional 15% shift allowance payment
• Designated rota pattern
• Excellent training opportunities
• Membership of the NEST pension scheme
• Generous annual leave entitlement starting at 26 days per year then rising to 31 days after 5 years’ service (does not include bank holidays)
• Career development opportunities
• A positive and rewarding job role and culture
• Probationary period
• Regular 1-1 supervision
• Annual appraisal
• Employee wellbeing support
• Cycle to work Scheme
• Car lease scheme
• Corporate gym membership
• Discounts on local theatres and sporting events

For an informal discussion about the role please contact Neil Davis, Service Manager on  View phone number on northeastjobs.org.uk or by email - View email address on northeastjobs.org.uk

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder. We will contact candidates to arrange an appropriate time to carry out an interview. If you are successful following the interview process appointments will be made subject to two satisfactory references and DBS check.

For more information on Sunderland Care and Support, please visit our website;