Technical Service Owner

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Technical Service Owner to join our ever evolving Payouts, Marketplace and money movement team and help shape the future of global commerce.

What You’ll Own

• You’ll be the go-to service owner for our Domain, building strong, trusted relationships through a caring, client-first approach.
• You’ll advise clients on the right Global Payments products for them, being curious and taking the time to really understand their needs.
• You’ll take ownership of retention performance, proactively spotting at-risk accounts and acting early to protect and grow relationships.
• You’ll lead key account conversations, using insights for account reviews, pricing requests, and negotiations that deliver the right outcomes for clients and the business.

What You’ll Bring

• The ability to communicate with clarity and influence, building credibility with Engineering and stakeholders.
• A ‘think like a client’ SRE mindset - understanding what matters most, and confidently leading initiatives to deliver high availability end to end solutions
• Strong problem-solving skills and innovative thinking to navigate challenges and resolve issues effectively, ensuring we learn from Incidents and put in place change to prevent future re-occurrence.
• A proactive, accountable approach - taking ownership, acting early, and delivering great client outcomes.
• A relentless appetite for operational excellence, putting in place robust SLO, SLI’s and using data to ensure we are exceeding these.
• An understanding of Observability, how we build a single pane of glass across our applications, infrastructure and networks looking to improve our MTTI, MTTR.
• A good understanding of CI/CD and how we build in quality early and release without client impact.
• Experience working with on prem legacy platforms and cloud based microservices.
• A genuine interest in Global Payments’ products and the wider payments industry, with a passion for learning and continuous improvement.

It’s a bonus if you have

• A background in payments or fintech.
• Experience using data or insights to improve operational performance.
• Hands on scripting experience in languages such as Python, JavaScript

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.