Head Of Customer Service

 ...Develop and execute the customer service strategy across a multi-site operation. Lead, coach and develop customer service leadership teams and front-line colleagues. Drive service excellence through the optimisation of processes, systems and customer journeys. Own... 

 ...Lead & manage customer operations functions including Order Processing, CS, Quotations, Aftersales & Distribution Create and implement...  ...Manage relationships with 3rd party logistics providers - ensuring service levels are met and reviewing contractual performance Create a... 

 ...Positively lead, manage and develop a complex customer operation to deliver against key business metrics Manage relationships with key...  ...positive customer outcomes, in shorter timescales, reducing cost to service Identify areas to automate and remove manual processes to... 

 ...leader in textile, hygiene and facility services, helping businesses across a wide range of...  ...operations, engineering, logistics, sales and our head office support functions, there are many...  ...Wakefield , supporting a portfolio of customers This is a varied and customer-focused... 

What you’ll do: Manage and mentor a team of 4–6 staff Review year-end accounts and management packs (forecasting, cashflow, KPIs) Lead client meetings and act as a trusted advisor Collaborate with directors on business growth, processes, and workflow ...

 ...Role Summary The Customer Excellence Lead reports into the Commercial Excellence & Innovation Lead and is part of the UK Commercial Portfolio...  ...medicines, including the growing use of AI and digital self-service. • Demonstrate continual agility as the external environment... 

 ...leading a diverse team to ensure your area of the business meets customer demand. In this hands-on role, you'll learn about the...  ...streamline processes, optimize productivity and increase quality of service for customers within your area of responsibility - Analyse shift... 

 ...Support customers through the onboarding and implementation of Atamis. Deliver engaging, hands-on Atamis training sessions to customers and end users. Provide guidance on how procurement processes and tenders are managed within the platform. Support customers through...