Junior IT Support Engineer

Robert Half Technology are assisting the world's leading luxury goods holding company to recruit a Junior IT Support Engineer on a contract basis. 12-month contract. 5 days per week on site - London based. ASAP start.

Role

• The Junior IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
• To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
• To develop support documentation where required to improve the user experience.
• To develop their skillset in-house with a clear progression expectation to higher levels of expertise.
• Provide on occasion out of hours support as required.
• The Junior IT Support Engineer will assist the Group Technology and wider Information team.
• Any other ad-hoc work requests as determined by the Group IT Manager.

Profile

• 1-2 years' experience in an Junior IT Support role or similar.
• A proven track record of supporting complex disparate networks.
• Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.
• Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective.

Ability to support:

• All Microsoft desktop OS (Win7+)
• Microsoft Server 2008 and higher
• Active Directory
• Group Policies
• DNS / DHCP
• Microsoft O365
• Citrix
• WIFI technology
• Remote Connectivity tools
• Cloud based tools
• Collaboration tools

Company

• Global luxury goods holding company with offices in London.
• On-site required, 5 days per week.

Contract Details

• 12-month contract
• ASAP start
• 5 days per week on site, London

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.