Payroll Administrator Apprentice

Summary

Interested in a career in payroll?  We are looking for a payroll apprentice to gain practical experience while working towards a recognised qualification.

You will be working within an established team, learning from professionals to help you develop valuable business skills and a rewarding career.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

We offer various benefits:
25 days holiday
Health Cash Plan (Level 1)

Life Assurance

Training course

Payroll administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.30pm.

37 hours 30 minutes a week

Start date

Thursday 1 October 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Data entry and processing
• Assisting with payroll calculations and payrolled benefits
• Handling basic queries from clients
• Assisting the payroll team with sending payslips, P45s, P60s and P11d(b)
• Liaising with HMRC
• Providing general admin support
• Developing working relationships with new and existing clients
• Learning payroll legislation
• Maintaining confidentiality
• Covering reception as and when required
• Handling incoming and outgoing post as and when required.
• You will learn how payroll operates, need to be able to maintain accurate records and will develop a strong understanding of payroll legislation.

You don't need any previous payroll experience, we want someone who is eager to learn and committed to delivering excellent service.

We will provide structured training and an opportunity for career progression for the right candidate.

If you enjoy working with numbers, are detail-orientated and looking for a career in payroll, we would love to hear from you!

Where you'll work

24 Mansfield Road
Rotherham
S60 2DT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Payroll administrator (level 3)

What you'll learn

• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

A 100% tailored training and assessment programme will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment). Topics covered include –

• Business and Customer Awareness
• Payroll Core
• Pensions
• Technical Payroll
• Regulations and Compliance
• Systems and Processes
• Planning and Prioritisation
• Analysis skills
• Using Systems and Processes
• Producing Quality and Accurate Information and Reports

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working