Shift Operations Manager

As a Shift Operations Manager, you’ll play an important part in making sure our operations run smoothly, safely and efficiently. Leading a team during your shift, you’ll help deliver great service, maintain high standards and make sure we have the right people and processes in place to meet our operational goals.

You’ll be responsible for coordinating day-to-day activity, supporting colleagues and keeping things moving when priorities change. From monitoring performance and managing resources to resolving issues and communicating with wider teams, you’ll help create an operation that our customers and colleagues can rely on.

Every shift will bring something different, so you’ll need to be organised, calm under pressure and confident making decisions. You’ll take pride in creating a positive working environment, helping your team perform at their best and ensuring that health, safety and operational standards are always maintained.

What we’re dreaming of seeing:

We’re looking for a Shift Operations Manager who enjoys leading people and getting things done. You’ll be confident managing a busy shift, setting clear expectations and supporting your team to deliver against service, quality and productivity targets.

Ideally, you’ll have experience in an operations, retail, logistics, distribution, manufacturing, hospitality or customer-focused environment, with previous responsibility for supervising or managing a team. You’ll be comfortable working with performance data, identifying opportunities to improve and taking action when standards or targets are not being met.

You’ll need excellent communication skills and the ability to build strong working relationships with colleagues across the business. You’ll be practical, resilient and confident dealing with challenges, while keeping your team informed and motivated throughout the shift.

Experience of workforce planning, stock or resource management, health and safety procedures and continuous improvement would be useful. Most importantly, you’ll have a ‘can do’ attitude, a hands-on approach and a genuine interest in helping people and operations succeed.

Helping every shift run smoothly

Our operations teams are at the heart of delivering a great experience for our customers and colleagues. As a Shift Operations Manager, you’ll help bring people together, coordinate activity and make sure our standards are maintained from the start of the shift through to handover.

You’ll lead by example, recognise great performance and provide coaching and support where it’s needed. You’ll also work closely with other departments to share information, resolve issues and contribute to improvements that make our ways of working more effective.

The cool side of the pillow (our benefits):

We know you’ll work hard to lead your team and help our operations perform at their best, so in return we’ll support you with training, development and a range of benefits, including:

• Up to 50% discount for all bensons colleagues

• Health and Wellbeing: Medicash cashback options for health and wellbeing services, plus access to Retail Trust services for guidance and support on retail issues, mental health, wellbeing and financial topics

• Financial: Group Income Protection for peace of mind if you’re off work long term due to illness

• Pension scheme provided by Legal & General

• Leave: Annual leave buy and sell scheme, so you can top up your holiday entitlement or sell unused days to suit you

• Enhanced maternity and adoption leave

• Your Career: Learning and development programmes to expand your knowledge and skills, with access to internal opportunities to progress your career at Bensons for Beds

• Group Life Assurance – 2x annual salary

• Annual leave: 28 days in year 1, rising each year of service

(*qualifying periods apply)

The best sleep is when we feel comfortable…

This is why we believe it’s only right that at bensons for beds you’ll be welcome to bring your authentic self to work. We welcome applications from everyone and are committed to treating every candidate and colleague with respect.