Partner Account Manager

Blue Light Card. Individually great, together unstoppable

The Role and the Team

The Partnerships Team at Blue Light Card is going through an exciting period of growth, and this role is right at the heart of it.

We're building something exciting - a dedicated function focused on long-tail partner management at scale. You'll own a large portfolio of partners and be responsible for growing commercial performance across it. You'll set your own strategy, use data to decide where your time goes, and run targeted commercial initiatives to move partners up the value curve.

This is a role for someone who gets energised by working at volume and finding patterns in data. If you're at your best when you're prioritising smartly across a large book, building scalable approaches, and driving commercial outcomes without being told where to look - this is the right environment for you.

What You'll Do

• Own the commercial performance of your portfolio, with revenue and retail media growth as your primary measures of success

• Develop and continually evolve a category strategy using performance data, consumer insight, and market trends

• Segment partners into opportunity buckets and determine the right commercial approach for each group

• Use data to prioritise where your time has the greatest impact, balancing direct outreach with scalable initiatives across your wider portfolio

• Identify opportunities to improve offer strength, commission rates, retail media investment, tracking, omnichannel capability, and partner engagement

• Lead targeted commercial initiatives - for example, driving commission improvements across groups of partners, identifying brands with no retail media spend, or re-engaging partners with inconsistent investment

• Work closely with the B2B and RevOps teams to produce regular, relevant partner comms

• Take ownership of inbound new business opportunities in your area, from identification to close, and pass any leads outside your focus to the right colleague

What You'll Bring

• Comfortable working with data to prioritise and make decisions - you can look at a spreadsheet and spot the opportunity

• Strong outreach and communication skills - you're confident managing high-volume contact across a large portfolio

• Experience in long-tail, performance, or affiliate account management, or a transferable background in CRM, email marketing, or data analysis moving into commercial

• Familiarity with CRM and data analysis tools. Prior use of HubSpot or similar is a bonus, but not essential

• An organised, methodical approach - you manage competing priorities well and adapt your strategy as results and conditions evolve

• Collaborative by nature - you'll be working closely with the new B2B Manager to build automated partner communications from the ground up

Our Culture

Our mission is simple: make heroes happy. Our members are real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning, what makes us want to think bigger, and create something that truly matters.

We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special.

We promote hybrid working and value in-person collaboration, so encourage time in our offices - either the HQ in Leicestershire or our London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working.

Blue Light Card is an equal opportunities employer. We're committed to building a diverse and inclusive team where different perspectives and experiences help us grow, innovate, and better reflect the communities we serve. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role.

What We Offer

• 25 days annual leave plus public holidays and an additional day off for your birthday

• A Moments that Matter day - one extra day of leave each year to use for something that matters to you

• Buy and sell holiday scheme of up to 5 days

• A volunteering/fundraising day - one paid day each year to give something back to the community

• Annual company bonus scheme - linked to both company and individual performance

• Your own Blue Light Card and exclusive access to thousands of discounts

• Personal growth fund of £450 per year to invest in your development

• Private Medical Insurance that includes cover for pre-existing conditions

• Auto-enrolment pension scheme via salary sacrifice, with 100% of employer NI savings reinvested into your pension

• Enhanced Maternity, Partner, Adoption and Shared Parental Leave

• Healthcare cash-back plan

• Colleague Assistance Programme - 24/7 confidential support whenever you need it

• Hybrid working and flexible hours

• EV charging and free parking onsite at HQ

• Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks and well stocked snack drawers!)

• On-site gym including free HIIT and stretch classes at HQ