The AI-powered OS for beauty, wellness and self-care
About Fresha
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
What you will be doingOwning Defined CRM Areas – You'll take full ownership of specific, well-defined areas of the B2B CRM programme (for example, reactivation or growing wallet share), managing them end-to-end.
Managing Messaging Flows – You'll build and maintain messaging flows and logic charts within HubSpot, working with the CRM Manager to keep segmentation and automation running smoothly.
Copywriting & Chart Analysis – You'll write clear, on-brand copy for newsletters, feature announcements, and CRM campaigns, and be comfortable reading and interpreting performance charts to guide your work.
Calendar & Volume Management – You'll help manage the CRM sending calendar and coordinate the volume and timing of feature announcements and messages, keeping momentum even during high-volume periods.
Cross-Functional Collaboration – You'll work closely with Marketing, Customer Experience, and Product teams to design and deliver ad hoc communications and automated workflows that support partner engagement and conversion.
Learning HubSpot In Depth – You'll build genuine proficiency in HubSpot's Marketing Hub, learning best practices and CRM logic from the CRM Manager as you grow into greater ownership over time.
Process & Best Practices – You'll follow CRM best practices, keeping campaigns aligned with data hygiene standards and compliance requirements.
Reporting & Insights – You'll track the performance of your owned campaigns and prepare regular updates for the CRM Manager, sharing learnings and ideas for improvement.
This list is not exhaustive and there may be other activities you are required to deliver.
What we look for
Exposure to CRM tools, ideally HubSpot; hands-on experience with Braze is a plus but not required.
The right attitude above all: an entrepreneurial, solutions-driven mindset with a genuine interest in CRM and a strong sense of ownership.
Comfort reading and interpreting data charts, and translating them into clear next steps.
Strong copywriting skills and the ability to write in a clear, on-brand tone for different audiences.
Basic knowledge of HTML is a plus.
Good communication skills, with the confidence to work closely with a small, fast-moving team.
Ability to build strong working relationships across Marketing, Customer Experience, and Product.
Comfortable working in a fast-paced environment with shifting priorities and multiple deadlines.
This is an in-person role, based in our office.
Reporting & Interview Process
You'll report directly to the Head of Product
The interview process has two stages: the first with the Product Manager, including a practical CRM task; the second with the Head of Product and CRM Manager to assess culture fit and core skills.
- ...capabilities: Customer Lifecycle Intelligence, Lifecycle Journey Orchestration, and Human + AI Solutions Advice. The CRM Lifecycle Exec sits within the CRM execution track of this function — distinct from the LCE Strategy team’s Lifecycle & Orchestration Specialist path. This is...SuggestedTemporary
- £39k - £53k per annumEstimated...retirement. Job Brief Moneybox is growing rapidly, and our CRM team is no exception. We have more customers, more accounts, more... ...features we offer. We’re looking for an experienced CRM Lifecycle Executive to coordinate our ever-growing customer marketing campaigns. This...SuggestedFull-time
- £42k - £56k per annumEstimated...we partner with leading operators, affiliates and media groups to power growth and engagement across the industry. The CRM Subscriptions Executive is responsible for leading the development and automation of personalised subscriber journeys through Braze. Leveraging...SuggestedLong-term contractFull-timeHybrid workingOn-site
- ...the Role We're looking for a growth marketeer who we'll back to own and grow one of the biggest growth levers at Mous: retention and CRM. It's a big opportunity that's currently under-exploited in our large, loyal customer base, and we're looking for someone who wants to...SuggestedHybrid workingOn-site
- £58k - £77k per annumEstimated...cracked the code on long-wear beauty, delivering bold, flawless results that speak for themselves. We are now looking for a driven CRM Executive to help build the roadmap for the global CRM landscape. This role will manage, design and execute marketing campaigns across...SuggestedFull-timeSeasonal
- £43k - £57k per annumEstimated...Team at Head Office - the home of modern luxury, exceptional client experiences and some of the world's most coveted brands. As CRM Executive, you will play a key role in delivering personalised customer communications that strengthen engagement, drive loyalty and...Full-timeSeasonalOn-site
- £32k - £42k per annumEstimated...shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world. The CRM Executive will help deliver the customer relationship management strategy across all markets for multiple brands. The role is designed to...Full-timeInternshipHybrid workingFlexible hours
- ...Our client is a London-based online performance marketing firm. They are searching for a CRM Executive that is dynamic, passionate, and enthusiastic. You will assist the CRM Manager in delivering promotional campaigns and marketing activities across different touchpoints for...
£40k per annum
...CRM Executive (12-Month FTC) – Global Luxury Retailer West London, UK Up to £40,000 + 25 days holiday Hybrid Working | September Start About the Brand Our client is a well-established global retailer with a network of over 500 stores worldwide. Offering an extensive...Long-term contractPermanentFixed-term contractHybrid working- £37k - £48k per annumEstimated...with care. We’re looking for a commercially minded, data driven CRM specialist who can turn customer insight into standout email and... ...initiative and make a real impact. The role of Senior CRM Executive The Senior CRM Executive will own the execution of email and SMS...Full-timeHybrid workingFlexible hours
- ...looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. Senior CRM Executive (6-Month Fixed-Term Contract) | London – Hybrid (1-2 days in the office) | Competitive Salary + Benefits | 6-Month Fixed-Term Contract...Fixed-term contractHybrid workingOn-site
- ...We’re working with a fast-growing, London-based health and wellness brand that is looking for a CRM Executive to join its growing team. The business has scaled quickly over the last few years and has built a strong DTC and repeat-purchase customer base. They’re now looking...SeasonalHybrid workingRemote
£40k per annum
Company: FOUR SEASONS RECRUITMENT Job Type: Permanent Salary: £40000 / annuallyPermanentFixed-term contract£35k - £40k per annum
...As a CRM & Data Insight Lead, you will play a proactive and analytical role, leading the management, integrity, and optimisation of our CRM platform (HubSpot). This is an excellent opportunity for someone with CRM data experience to own and drive forward the growth of our...Long-term contractHybrid workingOn-siteProbationary periodMonday to Friday5 days/week- £42k - £55k per annumEstimated...and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Marketing CRM & Automation Executive (12 Months FTC) Location: London, United Kingdom About the role: As Marketing CRM & Automation Executive, you'...Fixed-term contractHybrid working
- £42k - £56k per annumEstimated...Jaded London is looking for an ambitious, commercially minded E-Commerce & CRM Executive to join our growing team in London. The successful applicant will play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer...Full-timeCasual workSeasonalHybrid workingOn-siteWork from homeProbationary period
- £64k - £83k per annumEstimated...job hasn’t been invented yet, you’ll fit right in. Are you a CRM leader who genuinely *loves* CRM? Someone who lives in the detail... ...each country needs. Revenue driving CRM Strategy – Develop and execute a roadmap that maximises revenue from the CRM channel, seeking...Hybrid working
- £39k - £53k per annumEstimated...About the Role We are looking for a proactive and commercially minded CRM professional to help maximise the value of our client relationship management platform across a growing international professional services business operating in the UK, North and Latin America, Europe...Full-timePart-timeOn-siteFlexible hours
- £44k - £58k per annumEstimated...result of our incredible success and growth, we are looking for a CRM Manager to join us. Responsibilities Include Own and... ...engagement — from strategy through build and optimisation. Plan and execute commercial campaign sends, balancing frequency, relevance and...Full-timeOn-siteImmediate startRemoteWork from homeFlexible hours
- ...About The Role: At Paysend, we believe CRM should be much more than a communication channel. We want it to become one of our biggest... .... ~ Proven track record of transforming CRM from a campaign execution function into a major growth engine. ~ Strong understanding of...Long-term contract
£55k - £65k per annum
...We are currently recruiting for a CRM Manager to join a fast-growing direct-to-consumer subscription business operating within the health... ...subscriber retention and reduce customer churn Create and execute segmented campaign calendars and automated customer journeys Develop...Long-term contractFull-timeHybrid workingOn-siteImmediate start£60k - £70k per annum
...Growth, Hugh, working together to continue to build out a world-class retention engine that drives long-term customer value. You’ll own our CRM strategy end-to-end, using data to understand our customers, identify opportunities, and deliver measurable impact across our retention...Long-term contractHybrid workingOn-siteProbationary periodFlexible hours£75k - £80k per annum
...CRM Manager | £75-80k + 15% Bonus | Consumer Marketplace | London (Hybrid, 4 days per week in-office) | JA9878 A leading UK consumer marketplace is looking for a CRM Manager to build and own the next generation of its consumer lifecycle marketing function. The business...Long-term contractPermanentHybrid workingOn-site- £48k - £61k per annumEstimated...external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea... ...and faster healthcare a reality! The Opportunity The Senior CRM Manager is a creative communications thinker, and get-your-hands-...Long-term contractHybrid workingWork from home
£55k - £65k per annum
...CRM Manager (Loyalty & Retention) a0GP900000IvOKz.1 CRM Manager (Loyalty & Retention) Location: Hybrid (London) Salary... ...Retention & CRM Manager, you'll be responsible for developing and executing a best-in-class CRM and retention strategy, focused on increasing...Hybrid working£55k - £60k per annum
Company: CORECRUITMENT Job Type: Permanent Salary: £55000 - £60000 / annuallyPermanent- £46k - £61k per annumEstimated...Global customer comms best-in-class. So we’re looking for a Senior CRM Manager to join our CRM team and independently lead, own, and... ...Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple...Long-term contractFull-time
£50k - £60k per annum
...well known high-street brands and employing over 6,000 people, across a growing estate of over 240 stores. They are looking for a Senior CRM Manager to lead customer engagement, retention and loyalty strategy across their multi-brand estate, with a particular focus on driving...Hybrid workingOn-site3 days/week- ...Collection is seeking an experienced and commercially minded Senior CRM Manager to join our Customer Team on a 9-month fixed-term... ...customer experience. Lead, coach and develop a team of two CRM Executives, ensuring high performance across multiple brands. SKILLS YOU...40 hours/weekFixed-term contractOn-site1 day/week
£40k - £50k per annum
...A standout CRM & Retention Manager opportunity for a lifecycle marketing specialist ready to own retention as a genuine revenue channel, not just execute campaigns. A female-founded, purpose-driven intimates brand is hiring a CRM & Retention Manager to take full ownership...PermanentHybrid workingVisa sponsorshipOn-site
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CRM Executive. Be the first to apply!
