Business Analyst - Microsoft Dynamics 365 CRM
£29.8 - £34.5 per hourEstimated
Business Analyst – Microsoft Dynamics 365 CRM
Location: London (Hybrid, minimum 2 days onsite per week)
Contract Length: 9–12 Months
Start Date: October 2026 (flexible)
Rate: 500– 550 per day (Inside IR35)
The Opportunity
We're supporting a leading organisation within the property and real estate sector on a major CRM and business transformation programme. As part of this initiative, we're looking for an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to play a key role in shaping and delivering business–critical solutions.
Key Responsibilities
- Lead workshops, stakeholder interviews, and requirements–gathering sessions across multiple business functions.
- Analyse and document current and future business processes.
- Produce high–quality functional requirements, user stories, process maps, and business documentation.
- Translate business needs into clear Microsoft Dynamics 365 CRM functional specifications.
- Conduct gap analysis and identify opportunities for process optimisation and operational efficiencies.
- Work closely with solution architects, developers, and test teams throughout the delivery lifecycle.
- Support system testing, User Acceptance Testing (UAT), and deployment activities.
- Build strong relationships with stakeholders and act as the bridge between business and technology teams.
- Ensure solutions align with business objectives, user needs, and best practice CRM processes.
Required Experience
- Proven experience working as a Business Analyst on Microsoft Dynamics 365 CRM projects .
- Strong understanding of D365 CRM, including:
- Workflows
- Entities
- Security models
- Customer engagement processes
- Integrations and related ecosystem components
- Experience facilitating workshops and managing stakeholders at all levels.
- Strong background in requirements elicitation, process mapping, and business analysis methodologies.
- Experience supporting UAT and change initiatives.
- Familiarity with Agile delivery environments and tools such as Azure DevOps and JIRA .
- Excellent communication skills with the ability to engage both technical and non–technical audiences.
Vacancy posted 2 days ago
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