Senior Administrative Assistant

Job Details:

Job Reference: HCC623589
Salary Range: £25,186 - £26,244 pro rata, per annum (actual salary £20,080 - £20,924 per annum)
Work Location: Locks Heath Keystone, Locks Heath
Hours per week: 29.5
Contract Type: Permanent 
Closing Date: 21June 2026

The Role:

Join our friendly team as a Senior Administrative Assistant at our busy day service Locks Heath Keystone , where we provide support for adults with complex needs and learning disabilities. 

What you’ll do:

• Monitor and respond to emails and phone calls.
• Based in reception, act as first point of contact for all visitors and staff.
• Build and establish positive working relationships with staff and residents.  
• Resolve queries and escalate complex queries where required. 
• Data checking and monitoring, including working with spreadsheets. 
• Managing petty cash.
• Stock ordering and stock control.

What we’re looking for:

• Previous administrative experience.
• Team player with a customer-focused approach.
• Strong communication skills.  
• Resilient and adaptable to changing demands, remaining calm and professional.
• Good IT skills, especially MO365 (Word, Outlook, Excel) and willing to develop these further.
• Strong attention to detail, organisation and prioritisation skills.
• Shows patience, compassion, and empathy in all interactions. You’ll treat service users with dignity and respect.   

Take a look at our Candidate Pack  for more information about the Senior Administrative Assistant role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.  Make sure you explain how you meet these requirements and demonstrate our values, in your application .

Why join us?

• Make a difference:  Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others.
• Career growth: Access to a wealth of rewarding career choices.   
• Professional development: Supportive supervision and continuous learning opportunities. 
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here

Other roles you may have experience of may include: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator .  

Applicants can expect to hear from us within two weeks of the advertised closing date .

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Additional Information:

Senior Administrative Assistant Candidate Pack

Vetting Requirements:

This post is subject to a Criminal Records Check

Contact Details for an Informal Discussion:

For general enquiries, please contact View email address on careers.newjob.org.uk 
For an informal chat about the role, please contact Karen Skinner, Day Opportunities Manager on View email address on careers.newjob.org.uk

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.