Learner Success Coach

Department: Delivery

Location: Home based, UK (with occasional travel to our London office)

Reports to: Service Delivery Manager

Hours: 37.5  per week

Salary: (Depending on experience)

Learner Success Coaches are responsible for maximising retention and ensuring apprentice progress to target by monitoring learner progress, conducting routine progress review every 10 -12 weeks and providing coaching support sessions as required for each learner.

You are an experienced Education Coach/Mentor, with excellent administrative and communication skills, an eye for detail and a sound respect for ensuring compliant practices. You’ll enjoy overseeing a busy schedule of learner meetings and be able to quickly build rapport with learners and line managers from a variety of sectors and disciplines.  You’ll enjoy maintaining key reporting by accurately updating learner LMS and learning platforms.

You’re conscientious and committed to ensuring that learner’s needs are at the forefront. You’ll be quick to determine and escalate any risk or issues relating to progress across components to your Line Manager and that you complete written feedback following learner sessions via the learner LMS platform, using the guided form capture.

You will ensure that internal reporting is updated to ensure that both employers and Data Mentors are kept up to date with learner progress.  Wherever progress to set milestones is not met you will address via progress review actions and objectives set.

Key responsibilities:

• Drive progression and ensure OTJ and learning plan progress is delivered to plan 
• Support learners to complete Functional Skills by month 6 
• Engage with the employer and learners at a minimum every quarter, delivering Progress Reviews, reviewing objectives set and defining plans to reinstate progress where appropriate 
• Recording and reporting on activity on the E-portfolio system Aptem
• Escalate any risk factors with line manager and deliver actions defined 
• Embed Maths and English Functional skills into the learner sessions
• Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation 
• Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts
• To support with any ad-hoc duties or requests that may be reasonably required to successfully carry out the role or to support the business 

Candidate Specification:

• Teaching, coaching or mentoring experience in a relevant industry
• Experience within Apprenticeships or relevant industry experience
• Experience in or understanding of the tech space
• Experience using AI tools
• Attention to detail
• Solutions focussed problem solver
• Passion for learner support
• Excellent written and verbal communication skills
• Proficient in using Excel, MI reporting tools & learner LMS systems 

Interview process: 

1. One way video interview (alternative options are available for candidates who require reasonable adjustments to the process - for example live video screening via Google Meets)
2. Competency based interview (questions + role play) - 1 hour
3. Ways of Working/Meet the Team - 45 minutes

Company Benefits : 

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday
• A day for volunteering
• Enhanced Maternity and Paternity Leave 
• Health & Wellbeing allowance of up to £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• Employee Assistance Programme with a dedicated company counsellor

Background to our Organisation

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 15,000 learners across four continents with nearly 550,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m. 

Our Values

At the centre of the way we work together and inspire each other to achieve success are these core values:

Entrepreneurial

We take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit

Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

Customer-focused

Our customers are at the centre of everything we do, inspiring us to create great work. We strive to build friendly, professional and lasting relationships with them to better understand and anticipate their needs.

Gold Standard

We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.  

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind.  Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.