Customer Success Specialist EU, Mandarin Speaking

Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as order management, delivery coordination, returns and reships, and maintaining customer data, while also serving as a key point of contact for escalations from platform partners. 

How you will achieve success:

• Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets. 
• Support of daily operations: Coordination of delivery dates, Handling of complaints and Return & Reship requests, Maintenance of existing customer relationships and master data, Order entry and order management 
• Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met. 
• Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution. 
• Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously. 

What experiences will help you in this role:

• Experience in strategic operations, outbound/inbound transportation, fulfillment operations
• Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders.
• Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance.
• Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes.
• Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making.
• Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively.