Programme Lead - AI and Transformation

Please note that this role closes at 00:01 on Monday 8 June, and therefore we advise getting your application in by no later than midnight on Sunday 7 June.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

You will join a forward-looking complex regulatory organisation committed to shaping the future it’s technology. We have started our AI journey and are now looking for an experienced Programme Manager to support the delivery of our AI workstreams.

Whilst being delivered under Ofcom’s Transformation programme, role is also to support Ofcom’s Digital, Data and AI Director where all of our technical development sits.

Within these teams we are responsible for establishing Ofcom’s AI agenda ensure that M365 copilot and other advanced AI solutions are developed and adopted safely, ethically and effectively. We need to embed strong governance, supporting colleagues to use AI confidently and responsible, whilst establish metrics to measure our productivity.

Purpose of the Role

To lead Ofcom’s cross-organisational AI Enablement Programme, delivering AI ambitions through effective programme leadership, strong governance, and the safe, practical adoption of AI across the organisation.

Lead and coordinate the AI Enablement Programme, translating strategy into a structured portfolio of deliverable initiatives.

Drive the safe, ethical and effective adoption of AI tools (including Microsoft Copilot).

Establish governance, planning, reporting and assurance to manage risk and protect Ofcom’s data.

Work across teams and with senior stakeholders to build AI capability, align priorities and deliver measurable benefits.

Key Responsibilities

Programme Management & Delivery

• Lead the AI Enablement Programme within the Transformation Portfolio, establishing and delivering a portfolio of projects aligned to AI ambitions.
• Apply best-practice programme and project management, developing end-to-end plans across workstreams.
• Manage governance forums (including the AI Steering Group), risks, issues and dependencies.
• Provide structured reporting and oversight across DDAI and Transformation teams, ensuring effective use of internal resources.

Strategic Leadership & Direction

• Shape and deliver an AI strategy aligned to Data and IT strategies.
• Define and lead the roadmap for secure, ethical adoption of AI tools (including Microsoft Copilot).
• Provide expert advice and structured support to teams, maintaining a pragmatic focus on benefits realisation and continuous improvement.

Governance, Ethics & Assurance

• Establish and embed governance frameworks, policies, standards and guidance for AI.
• Work closely with Legal, Information Security and Data Protection teams to ensure robust oversight and data protection across all initiatives.

Innovation, Adoption & Capability

• Lead the rollout and adoption of Microsoft Copilot and related tools (e.g. Copilot Studio).
• Support the evaluation and adoption of additional AI tools, partnering with Digital, Data and Technology teams on governance and approvals.
• Build organisational AI capability, working with L&D to develop AI literacy and training.

Stakeholder Engagement & Collaboration

• Engage internal and external partners as required.
• Represent Ofcom in cross-regulatory forums.

What “hands on” means in this role

You will personally produce project documentation aligned to our standard documentation. Whilst we have a PMO to support governance meetings,

You will need to provide structure to the teams. Working across the organisation to deliver this work will require structuring working groups, shaping the agendas and supporting them to work efficiently

The skills, knowledge and experience you’ll need for success.

• Significant experience leading AI or digital transformation initiatives.
• Demonstrable understanding of AI technologies (including Microsoft Copilot), alongside experience developing strategy, governance frameworks, and applying responsible AI principles.
• Executing Plans : Proven project management expertise. Ability to shape projects and collaborate with cross-functional teams to deliver
• Empowering Development - Experience of managing cross-function teams
• Channelling Influence Experience of stakeholder management
• Embracing Change - Adaptable to change and promotes innovation

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.

Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part‑time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.

Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at ***email_hidden*** or View phone number on unitedkingdom.jobradars.com.

As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here.

Whoever you are, whatever your story, you belong at Ofcom.