Customer Support Adviser

Your new company

A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You'll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.

As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.
This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.

Key responsibilities include:

• Providing high-quality service to customers face-to-face, over the phone, and via email
• Managing customer queries, policy renewals, and mid-term adjustments
• Processing policy changes and maintaining accurate customer records
• Identifying opportunities to cross-sell and recommend appropriate insurance products
• Supporting customers through claims, offering guidance and reassurance
• Handling administrative tasks to ensure efficient branch operations
• Working in line with regulatory standards and compliance requirements
• Developing your knowledge through structured training, including working towards industry-recognised insurance licences

This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects.

To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.
Key requirements:

• Previous customer service experience (essential)
• Strong communication skills, with the ability to build rapport and trust
• High attention to detail, particularly when handling administrative tasks
• Confident in using systems and managing customer data
• Good organisational and time management skills
• A proactive mindset, with the ability to identify customer needs and opportunities

Desirable (but not essential):

• Experience within insurance, financial services, or a regulated environment
• Background in high-end, premium, or consultative customer service environments

Most importantly, you'll be someone who is eager to learn, professionally driven, and committed to delivering excellent service.

In return, you'll be offered a competitive package and the opportunity to build a long-term career in a respected and growing industry.

Benefits include:

• Salary of 26,000 - 30,000, depending on experience
• Annual bonus of up to 10%
• Full training and support, including professional qualifications
• Hybrid working
• Monday to Friday working hours (no weekends)
• Generous holiday allowance plus bank holidays
• Pension scheme and additional benefits package
• Clear progression opportunities within the business

This is more than just a job - it's a chance to develop a career in a stable, professional, and rewarding environment.

If you're a customer-focused professional looking to take the next step in your career within a reputable organisation, we'd love to hear from you.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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