Senior Tech and Platform Partnerships Manager (FTC)

Senior Tech and Platform Partnerships Manager (FTC)

Edinburgh, London, New York

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, our mission is “Trustpilot Everywhere.” This role is a unique opportunity to own, build, and launch the next evolution of our app partner programme transforming it into a scalable, AI-enabled ecosystem that accelerates growth, ensures quality, and unlocks partner-led innovation.

As Senior Tech and Platform Partnerships Manager, you will move beyond traditional partnership management to lead and operationalise a future-proof partner programme, embedding AI capabilities and low-code/no-code solutions to enable partners to build, scale, and deliver high-quality integrations efficiently. You will be accountable for end-to-end programme launch and success, ensuring it drives acceleration, improving integration quality, standardisation, and scalability across Trustpilot’s partner ecosystem to support adoption, unlocking new revenue opportunities, and delivering measurable business outcomes.

By bringing greater consistency and focus to how we manage partner-built integrations, you will play a critical role in scaling Trustpilot’s app partner programme and amplifying Trustpilot’s global presence.

 

What you’ll be doing:

• Own the design and launch of the partner-facing component of Trustpilot’s new app Partner Programme, defining the vision, structure, success metrics, and rollout plan
• Lead partner go-to-market and internal launch activity, ensuring strong alignment across Product, Engineering, Partnerships, GTM, and partner teams.
• Establish scalable onboarding, certification, enablement, and lifecycle frameworks for app partners.
• Work closely with product to embed AI and low-code/no-code capabilities to support scalable partner innovation and faster integration development.
• Identify, onboard, and support high-impact strategic partners within the new programme structure.
• Act as the bridge between Product and Partnerships, using partner insights to inform product evolution and roadmap priorities.
• Define, track, and report programme performance metrics, using data and partner feedback to optimise impact and provide clear updates to senior stakeholders.

Who you are:

• Proven experience in product partnerships, platform ecosystems, or partner programme management
• Track record of building or scaling programmes, frameworks, or operational models
• Strong understanding of SaaS ecosystems, integrations, and partner-led growth models
• Experience working closely with Product and Engineering teams to define scalable solutions
• Familiarity with AI, automation, or low-code/no-code tools and their application in scaling ecosystems
• Highly structured thinker with the ability to turn strategy into execution
• Strong stakeholder management skills, with experience influencing senior and cross-functional teams

 

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (View email address on impactribe.co)quoting the role you wish to apply for.

--- Sector: Business Applications Subsectors: Saas / Subscription, Business Services, Retail Functions: Sales & Business Development