Internal Telesales Executive

Department: Business Support

Employment Type: Permanent - Full Time

Location: Cheltenham

Compensation: £28,000 - £30,000 / year

Internal Sales Executive – Calbarrie Compliance Services

Contract: Permanent, Full-time

Location: Cheltenham (office based)

Salary: £28,000 - £30,000 per annum, plus bonus

Calbarrie Compliance Services Ltd provides electrical safety testing and compliance services across the UK, covering fixed installations, portable appliance testing, emergency lighting, thermal imaging and remedial works. Calbarrie works across facilities management, retail, commercial, education and local authority sectors, with a strong focus on repeat business and long-term client relationships.

Part of the Celnor Group

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

About the Role

We are seeking an Internal Sales Executive to join our Sales team in Cheltenham.

This is a proactive sales role focused on generating revenue through outbound calls, following up quotations, developing customer relationships and identifying new business opportunities. Working within a structured and KPI-driven sales environment, you will manage your own pipeline while contributing to the success of the wider team.

This role offers a clear progression pathway into Business Development and Account Management for individuals who demonstrate strong performance, commercial awareness and a commitment to developing their sales career.

Key Responsibilities

• Make proactive outbound calls to existing and prospective customers.
• Follow up quotations and sales opportunities to maximise conversion.
• Develop and maintain strong customer relationships.
• Identify new business opportunities and promote relevant company services.
• Respond professionally to inbound sales enquiries.
• Maintain accurate customer and opportunity records within the CRM system.
• Manage a personal pipeline of opportunities and ensure timely follow-up.
• Work closely with Business Development Managers and the wider sales team.
• Re-engage dormant and lapsed customers.
• Work consistently towards agreed sales targets, activity levels and KPIs.

Skills, Knowledge, and Expertise

• Minimum 2 years' telesales, new business or internal sales experience.
• Good stability and permanence within previous employment history.
• Confident and professional telephone manner.
• Strong communication and relationship-building skills.
• Target-driven and comfortable working to KPIs and sales targets.
• Ability to manage multiple opportunities and prioritise workload effectively.
• Good IT skills, including CRM systems and Microsoft Office.
• Ability to work effectively as part of a team.

What We're Looking For

We are looking for an ambitious and self-motivated sales professional who enjoys building relationships, generating new business and achieving measurable results.

The successful candidate will be resilient, commercially focused and comfortable working within a KPI-driven environment. You will be keen to develop your skills, take ownership of your performance and progress your career into Account Management or Business Development over time.

Salary and Benefits

We offer a basic salary of £28,000 - £30,000 per annum, depending on experience.

• Salary review following successful completion of the probationary period.
• OTE bonus scheme with strong earning potential based on performance.
• Clear career progression opportunities into Account Management and Business Development roles.
• Ongoing training and development within a growing sales team.

Calbarrie Compliance Services is an equal opportunities employer committed to diversity and inclusion in the workplace.

To apply, please submit your CV and a covering letter explaining why you're the right fit for this role.

Important information

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We are committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect, and where opportunities are accessible to all regardless of background. Diversity, equity and inclusion are fundamental to our culture and recruitment approach.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to the ethical, transparent and responsible use of technology.