Business Admin Apprentice (Celestra Limited)

Summary

During this apprenticeship, you will develop your knowledge of the business principles, laws, and regulations to enable them to meet stakeholder needs and expectations. 

Wage

£16,640 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8:30am - 5:30pm.

40 hours a week

Start date

Monday 19 October 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role includes, communicating effectively with all stakeholders in a business environment; managing resources in line with an organisation’s core values and business principles; and understanding the logistics of managing events and projects.

Duties and Responsibilities:

• You will spread your time across several departments within the business including, Support, Projects, Health & Safety & Finance.
• Processing documentation incoming and outgoing
• Dealing with internal / external telephone enquiries
• Entry of accurate data into customers bespoke database
• Extracting of data from systems and prepare and present findings and analysis in reports
• Use of bespoke systems and other internal systems, including Microsoft Word and Excel
• End of day / weekly reporting including fulfilling KPI’s
• Work with functional colleagues to ensure the effective operation of the department
• Undertake any other duties as reasonably required to ensure the successful operation of the group
• Maintenance and championing of excellence in customer service always, with a commitment to getting things correctly done first time
• Ensuring that all incoming communications from stakeholders are handled quickly and efficiently, escalating any issues where necessary
• Effective logging and management of all jobs onto the service management system, ensuring that all relevant information is obtained and recorded

Where you'll work

1-5 James Way
Bletchley
Milton Keynes
MK1 1SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BPP PROFESSIONAL EDUCATION LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

English and Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Good administration skills
• High level of confidentiality
• Interpersonal skills
• Customer-facing skills
• Written communication skills
• Microsoft Office
• Flexibility
• Willingness to learn
• Ability to work accurately

Other requirements

• Familiarity with business software such as Microsoft Office suite.