Business Admin Apprentice

Summary

We are seeking a professional Administration Assistant to provide administrative, reception, and HR support to ensure the smooth day-to-day running of the office. 

Wage

£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am - 5pm

37 hours a week

Start date

Monday 21 September 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reception and Communication Duties:

• Answer incoming telephone calls in a professional and courteous manner
• Take accurate messages and ensure they are passed promptly to the appropriate person
• Make outgoing telephone calls to clients, family members, suppliers, and other businesses as required
• Respond to customer enquiries and direct requests to the relevant team member
• Monitor and manage customer email communications
• Welcome visitors and provide a professional first point of contact for the business

Administrative Support:

• Prepare, organise, and maintain office documentation and records
• Assist with the preparation of documents and paperwork for meetings
• Attend meetings when required and accurately record and type meeting minutes
• Maintain electronic and paper filing systems, ensuring documents are stored securely and accurately
• Upload documentation to client portals, websites, and other online platforms as required
• Support the wider team with general administrative duties and ad hoc tasks

Finance Administration:

• Assist with the preparation and processing of end-of-month invoices
• Take payments from customers via approved payment methods
• Issue receipts promptly and maintain accurate payment records
• Support the finance function with general administrative tasks and record keeping

HR Administration:

• Assist with general HR administration duties, including maintaining employee records and personnel files
• Support the onboarding process for new employees, including preparing employment documentation and induction packs
• Assist with processing employee documentation such as contracts, policies, and forms
• Maintain accurate and confidential HR records in line with company procedures and data protection requirements
• Support the management of staff training records and compliance documentation
• Assist with recruitment administration, including arranging interviews and communicating with candidates
• Provide administrative support to managers on HR-related matters as required

Customer and Client Support:

• Provide excellent customer service to clients, families, suppliers, and visitors
• Liaise with customers and external organisations to obtain or provide information
• Ensure confidential information is handled appropriately and in accordance with company procedures

Where you'll work

3 SHAW HOUSE
SHAW HELLIER AVENUE
BRIERLEY HILL
WEST MIDLANDS
DY5 1TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HALESOWEN COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

The apprentice will be expected to attend online classes once every other week.

In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills