Senior Receptionist/Administrator

Job title: Senior Receptionist/Administrator

Location: CGH Partnership

Salary: Up to £26,000.00 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

QoF Administration

• Maintain accurate and up-to-date QoF disease registers.
• Run clinical system searches to identify patients requiring review.
• Coordinate recall systems for QoF and long-term condition reviews, including BP checks.
• Liaise with clinicians to ensure QoF targets are achieved.
• Ensure accurate coding of clinical data.
• Produce and monitor QoF performance reports.

High-Risk Drug Monitoring

• Maintain registers for patients on high-risk medications (e.g. lithium, methotrexate, DMARDs, anticoagulants).
• Monitor due dates for blood tests and medication reviews.
• Contact patients to arrange required monitoring.
• Liaise with clinicians regarding abnormal or overdue results.
• Ensure monitoring activity is coded accurately in the clinical system.
• Support safe prescribing and compliance with practice protocols.

Please see Job Description for more detail.

What we look for in new colleagues:

• NHS or GP Practice experience and previous use of EMIS is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.