Apprentice Business Administrator

Summary

This is a fantastic opportunity to complete a Level 3 Business Administration Apprenticeship Standard whilst working for UCL as an Apprentice Administrator.

Wage

£27,586 a year

Training course

Business administrator (level 3)

Hours

36.5 hours per week. Shifts to be confirmed.

36 hours 30 minutes a week

Start date

Monday 2 November 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main purpose of the job

The main purpose of this role is to assist with providing excellent and comprehensive administrative support for Postgraduate programmes by working in close collaboration with the EASE team.

You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across the Faculty of Medical Sciences and UCL.

This is a Level 3 Business  Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job.

The Apprentice will undertake Level 3 Business Administration training both in the workplace and with our training provider to develop the necessary knowledge and skills to become qualified.

After a practical training period of approximately 13 months the apprentice will complete the End Point Assessment (EPA), typically 4 months, which will assess them against the knowledge, skills and behaviours (KSB’s) set out in the occupational standard. Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL.

The apprentice is employed for 36.5 hours per week and will complete a minimum of 6 hours per week average of off the job training within working hours. The apprentice may be required to attend training on-site at the training provider premises or in virtual live sessions.

The apprentice will be supported throughout the apprenticeship by a Line Manager and Mentor who will meet with them regularly to guide them through the apprenticeship, discuss their progress, set and monitor appropriate targets, ensure the apprentice is attending and completing their training and development and that appropriate standards of performance and conduct are met.

The first six months of the programme will be probationary and there will be regular reviews to ensure that expected progress is made. The apprentice will only continue if their performance at both work and at the training provider meets the requisite standards.

Duties and responsibilities

• Student recruitment and admissions
• Provide prospective students with information about programmes.
  Assist with monitoring and processing student applications, ensuring that they are dealt with in a timely manner
• Collaborate with marketing teams on promotional and student recruitment initiatives, including supporting Open Days and interviews as required
• Keep academic staff informed on student recruitment policies
  Student induction and support
• Assist in the coordination of start of session arrangements; registration of new students, help create welcome packs
• Working with colleagues to set up induction week(s)
  Provide guidance on student support services and liaise with Student Support and Wellbeing Services in seeking appropriate assistance for students
• Support students who need to submit extenuating circumstances applications

The full description will be available when you press apply and go through to Inspiro Learning's website.

Where you'll work

Gower Street
London
Greater London
WC1E 6BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As an apprentice you’ll:

• Complete a level 3 Business Administration apprenticeship standard
• Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
• Learn and train for a specific job
• Get paid and receive holiday leave
• Get hands-on experience in a real job
• Study for 6 hours of your working hours
• Complete assessments during and at the end of your apprenticeship
• Be on a career path with lots of future potential

Requirements

Essential qualifications

GCSE in:

5 x GCSE (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Ability to follow instructions
• Verbal and written skills

Other requirements

This vacancy may close early if sufficient applications are received and you may be invited to an interview before the closing date. Please ensure you apply early to avoid disappointment.