1st Line Engineer
£28k per annumFull-time
Responsibilities:
Case Management
- Manage own case load effectively.
- Ensure that lifecycle of each Service Desk active case is managed effectively and line with the Charterhouse Group procedures and appropriate SLTs.
- Effectively record, document and communicate workarounds, resolutions and known errors to relevant support teams, colleagues and customers.
Supplier Management
- Effectively manage supplier relationships in best interest of Charterhouse Group and Charterhouse Group customers.
- Co-ordinate activities with 3rd parties to ensure timely resolution of Service Desk workload.
- Provide clear and accurate instructions and information Service Desk 3rd parties and other Charterhouse Group teams to limit re-work and Service Desk deliver consistently excellent results.
- Effectively manage RMA and replacement parts as per the customers maintenance agreement
Vacancy posted more than 2 months ago
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