Apprentice Administration Assistant

Summary

Mercury is looking to employ an administration apprentice who has attention to detail, can multi task and is a quick learner. A sense of humour, and pleasant personality is a must. If you feel you have great organisation skills and look forward to working with a great team then this might be for you.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

The current National Minimum Wage (NMW) rate for apprentices is a minimum £7.55 per hour.  This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship.  For all other apprentices the National Minimum wage appropriate to their age applies.  The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Training course

Business administrator (level 3)

Hours

09:00 - 17:00 (30 min unpaid lunch break). 7.5hr days.

37 hours 30 minutes a week

Start date

Wednesday 16 September 2026

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Administrative duties – any administrative tasks you are required to complete
• Telephone answering and call making, dealing with suppliers and customers
• Booking maintenance and service calls on a Scheduler
• Organising the stationary store cupboards and keeping printers loaded
• Good housekeeping
• Other duties as defined suitable for your role

Where you'll work

109 CHURCH ROAD
BURTON JOYCE
NOTTINGHAM
NG14 5GD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administration Level 3 - 18 Months (+3 months for end point assessments).

Day release x2 Wednesdays a month at City Hub. x2 other weekly sessions will be via teams with tasks set on Onefile.

End point assessments: Knowledge test 60 mins, remote portfolio interview (30-45 mins), remote project presentation (10-15 mins followed by 10-15 mins of questions).

Requirements

Essential qualifications

GCSE in:

• English (grade GCSE or equivalent 9-4)
• Maths (grade GCSE or equivalent 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative